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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics
Working Towards the Future: Professional Development for Process People
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Articles
Employee Performance Improvement Plans
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Data and Measures
Number of FTEs that perform learning administration activities per $1 billion revenue
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Data and Measures
Number of business entity employees per FTE in learning administration
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Articles
Driving Effective Process Improvement Behavior Change
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Presentation Slides
Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change
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Data and Measures
Learning budget per business entity employee
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Data and Measures
Number of learning days per employee
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Data and Measures
Cycle time in days for the formal performance review process from start to finish for middle management/specialists
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Data and Measures
Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
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Data and Measures
Cycle time in days for the formal performance review process from start to finish for senior management/executives
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Data and Measures
Average time in days to close an identified skill or capability gap through training for an employee
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Data and Measures
Percentage of learning days delivered using computer based training
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Data and Measures
Percentage of learning days delivered using correspondence courses and virtual, instructor-led classroom-based training delivered online
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Data and Measures
Percentage of learning days delivered using external classroom instruction
Featured Resources
Staff Selections
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Reports & White Papers
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
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Reports & White Papers
Future Skillsets of Procurement Professionals: Survey Report
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Reports & White Papers
Preparing for the Next Level of Financial Planning and Analysis
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Reports & White Papers
Engagement & The Employee Experience: Survey Report
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Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
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Articles
Drivers of Analytics Program Effectiveness
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Reports & White Papers
Reinventing Supplier Relationship Management (White Paper)
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Webinars & Videos
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
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Articles
Leveraging Emerging Tools and Technologies in Finance: Blockchain
