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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Key Human Capital Management Benchmarks: Cross-Industry
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Infographics
Pros and Cons of Monitoring Employees
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Infographics
How Not to Be A Micromanager
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Measure Spotlights
Number of business entity employees per FTE in learning administration
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Measure Spotlights
Number of FTEs that perform learning administration activities per $1 billion revenue
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Collections
2020 Human Capital Management Webinars
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Articles
Electronically Monitoring Knowledge Worker Performance
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Tools & Templates
Check-In Meeting Discussion Guide: Manager Version
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Tools & Templates
Check-In Meeting Discussion Guide: Employee Version
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Articles
Promoting Performance without Micromanaging
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Articles
Monitoring Remote Worker Productivity
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Articles
What Is Happening with 2020 Performance Goals and Measures?
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Measure Spotlights
Number of learning days per middle management/specialists employee
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Measure Spotlights
Number of learning days per senior management/executive employee
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Measure Spotlights
Number of learning days per operational workers/office staff employee
Featured Resources
Staff Selections
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Reports & White Papers
Optimizing the End-to-End Order-to-Cash Process
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Articles
Benchmarking Fundamentals
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Articles
What is Social Learning?
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Articles
Uncollectable Balances as a Percentage of Revenue
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Infographics
Content and Collaboration in Microsoft 365
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Collections
Understanding Procurement Benchmarks and Best Practices
