Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Harnessing the Power of APQC's DEI Framework
APQC's DEI Framework is an evidence-based roadmap drawn directly from the practices and approaches of the best-in-class organizations that are achieving lasting, impactful,…
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To learn more about DEI leaders’ motivations, practices, and outcomes related to workforce DEI, APQC launched its Workforce Diversity, Equity, and Inclusion survey in the…
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To learn more about DEI leaders’ motivations, practices, and outcomes related to workforce DEI, APQC launched its Workforce Diversity, Equity, and Inclusion survey in the…
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To learn more about DEI leaders’ motivations, practices, and outcomes related to workforce DEI, APQC launched its Workforce Diversity, Equity, and Inclusion survey in the…
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To learn more about DEI leaders’ motivations, practices, and outcomes related to workforce DEI, APQC launched its Workforce Diversity, Equity, and Inclusion survey in the…
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Articles|
Changing Behavior for DEI
In this article, APQC reviews changing behavior as one building block of an effective diversity, equity, and inclusion (DEI) program. Effective and sustainable DEI programs…
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Articles|
Reporting Performance for DEI
In this article, APQC reviews reporting performance as one building block of an effective diversity, equity, and inclusion (DEI) program. Reporting performance means using…
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Reports & White Papers|
Taking Diversity, Equity, and Inclusion From Empty Slogans to Lasting Change
The emergence and practice of DEI—especially as it pertains to the issue of workplace diversity training—has been met with skepticism in business media and popular culture…
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Articles|
Taking Diversity, Equity, and Inclusion From Empty Slogans to Lasting Change: Executive Summary
In Taking Diversity, Equity, and Inclusion from Empty Slogans to Lasting Change, APQC aims to provide insights and actionable guidance for anyone working toward greater…
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Articles|
Gaining Awareness of DEI
In this article, APQC reviews gaining awareness as one building block of an effective diversity, equity, and inclusion (DEI) program. Gaining awareness means recognizing and…
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Articles|
Dedicating Resources for DEI
In this article, APQC reviews dedicating resources as one building block of an effective diversity, equity, and inclusion (DEI) program. The pursuit of workforce DEI is a…
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Articles|
Sharing Responsibility for DEI
In this article, APQC reviews sharing responsibility as one building block of an effective diversity, equity, and inclusion (DEI) program. Sharing responsibility means making…
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Articles|
Developing Capabilities for DEI
In this article, APQC reviews developing capabilities as one building block of an effective diversity, equity, and inclusion (DEI) program. Developing capabilities for DEI…
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Articles|
Five Ways to Drive Buy-In for DEI
In this article, APQC draws from its DEI research to highlight five practices that can help you get people in your organization committed to DEI. APQC also provides examples…
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Articles|
Five Workforce DEI Measures to Track
Measurement is critical for making progress toward an organization’s DEI goals, but many organizations struggle when it comes to selecting the right measures for DEI. In this…
