Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Common Missteps That Impede DEI Progress
More and more organizations are making public commitments to move the needle on workforce diversity, equity, and inclusion. Help ensure that your organization can deliver on…
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Collections|
Organizational Diversity
This collection contains APQC content on organizational diversity.
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Tools & Templates|
DEI Plan: Description and Instructions
A formal DEI plan helps ensure the entire organization is working together toward a set of common goals that are measurable and for which leaders are accountable. Use this…
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Tools & Templates|
DEI Plan: Editable Template
A formal diversity, equity, and inclusion (DEI) plan helps ensure the entire organization is working together toward a set of common goals that are measurable and for which…
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Articles|
Crafting an Effective Diversity Plan
Without a formal DEI plan, organizations can easily miss critical elements that help to sustain change. This article lays out five steps that every organization should take…
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Articles|
Three Reasons Why DEI Is Good for Business
The business case for DEI is compelling and has never been stronger. This article reviews findings from a wide range of researchers and organizations to describe how DEI: …
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Articles|
Harnessing the Full Power of Diversity
Organizations that are truly leading the way when it comes to DEI have a wide conception of diversity that goes beyond common demographic categories. This article describes…
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In March 2022, APQC hosted a roundtable discussion facilitated by Lauren Trees (Principal Research Lead, Knowledge Management at APQC) on the intersections between KM and DEI…
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Knowledge management (KM) programs are well-positioned to contribute to organizational goals around diversity, equity, and inclusion (DEI). After all, good KM relies on…
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Presentation Slides|
The Intersection of KM and Diversity, Equity, and Inclusion
Many organizations are rethinking their approach to diversity, equity, and inclusion (DEI), including how they can curtail bias and encourage diverse voices and perspectives…
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Articles|
How To Do Workplace Accessibility Better
In this interview, APQC’s Mercy Harper talks with Mariah Barber, founder of Invisible Strengths, about how organizations can take a more proactive and purposeful approach to…
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Selecting and tracking a balanced set of measures related to DEI should be a pillar of any organization’s DEI efforts. This article reviews some of the most common DEI…
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On this podcast, APQC’s Mercy Harper talks with Mariah Barber, founder of Invisible Strengths, about how organizations can take a more proactive and purposeful approach to…
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In January 2022, APQC hosted Sarah Mushtaq (Consultant, KJI Consulting Collective) and Melinda Munro (Consultant, Munro Strategic Perspective) for a webinar about how…
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In response to social movements spurred by the murder of George Floyd in 2020 and trends like the Great Resignation, employees, prospective employees, and customers are all…
