Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
HR Technology & the Digital Organization
This infographic is based off the results from APQC's 2021 Current State of the HR Function survey of more than 200 HR leaders.
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Data and Measures|
HR Shared Services Survey Report: Large Organizations
Find out how HR shared services organizations serving large customer bases (10K or more employees) handle: Reporting structures and geographic models, Staffing models…
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Data and Measures|
HR Shared Services Survey Report: Small Organizations
Find out how HR shared services organizations serving smaller customer bases (less than 10K employees) handle: Reporting structures and geographic models, Staffing…
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Articles|
Top Challenges Facing HR
Find out the top four barriers that stand in the way of the HR function making a bigger and better contribution to business results. Learn four steps that HR needs to take to…
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Collections|
Best-in-Class HR Functions
This collection showcases findings from APQC's Current State of the HR Function Survey. Use the resources in the collection to understand how top performing HR functions…
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Infographics|
The Current State of HR Shared Services
Based on the sixth cycle of APQC and ScottMadden's HR Shared Services Survey, this infographic highlights current HR shared services practices and performance outcomes. Find…
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This article summarizes APQC’s findings on the process management practices and approaches of best-in-class HR functions. It provides an example of what best-in-class HR…
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This article explores the technology practices and approaches that set best-in-class HR functions up for successfully meeting HR and business goals. It provides examples of…
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Infographics|
Building Blocks of Best-in-Class HR
This infographic showcases the practices and performance outcomes realized by best-in-class HR functions. It includes steps that other HR functions can take to improve. …
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In July 2021, APQC hosted Tim Peffers (Organization and Talent Analytics Lead, Philip Morris International) for a webinar about how organizations can use people analytics to…
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Articles|
Understanding HR Transformation
This brief article provides APQC's definition of HR transformation, lists common objectives for HR transformations today, and provides a case example of HR transformation at…
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Collections|
Trending Tools and Technologies in HR
Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
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Infographics|
Cognitive HR Progress Report
Get a snapshot of how cognitive computing is impacting HR. This infographic outlines: the benefits that cognitive computing can bring to HR, the extent to which HR…
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Infographics|
Cloud HR Progress Report
Get a snapshot of how Cloud technology is impacting HR. This infographic outlines: the benefits that Cloud technology can bring to HR, the extent to which HR…
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Infographics|
HR RPA Progress Report
Get a snapshot of the potential that RPA (robotic process automation) presents for HR. This infographic outlines: the benefits that RPA can bring to HR, the extent…
