Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
The Future of Shared Services
In an email interview with APQC, shared services experts from ScottMadden explained how organizations today are fine tuning the HR shared services (HRSS) model to deliver…
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This article is a summary of an APQC webinar on HR shared services trends, benchmarks, and levers. Karen Hilton and Courtney Jackson, partners at ScottMadden presented the…
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Collections|
HR Shared Services
When managed well, HR shared services organizations can be an effective way to reduce HR costs, while maintaining or increasing the quality of HR services delivered. This…
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Webinars & Videos|
HR Shared Services: Key Trends and Performance Drivers
Organizations are finetuning the HRSS model to deliver optimal results. Find out how in this webinar showcasing the latest results from ScottMadden and APQC's HRSS…
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Presentation Slides|
HR Shared Services: Key Trends and Performance Drivers
Organizations are finetuning the HRSS model to deliver optimal results. Find out how in this webinar showcasing the latest results from ScottMadden and APQC's HRSS…
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Data and Measures|
HR Shared Services Organizations: Services Sector Report
Whether you are setting up an HR shared services organization for the first time or looking to optimize an existing HR shared services operation, this report will provide key…
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Data and Measures|
HR Shared Services Organizations: Manufacturing Sector Report
Whether you are setting up an HR shared services organization for the first time or looking to optimize an existing HR shared services operation, this report will provide key…
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Data and Measures|
HR Shared Services Organizations: HRSSOs in Existence for Less Than Five Years
Whether you are setting up an HR shared services organization for the first time or looking to optimize an existing HR shared services operation, this report will provide key…
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Data and Measures|
HR Shared Services Organizations: HRSSOs in Existence for More Than Five Years
Whether you are setting up an HR shared services organization for the first time or looking to optimize an existing HR shared services operation, this report will provide key…
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Collections|
Current State of the HR Function
Based on the results of APQC's spring 2021 State of HR Survey, this collection details how HR functions today are handling strategy, structure, process, staffing, technology,…
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Data and Measures|
HR Shared Services Survey Report: Large Organizations
Find out how HR shared services organizations serving large customer bases (10K or more employees) handle: Reporting structures and geographic models, Staffing models…
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Data and Measures|
HR Shared Services Survey Report: Small Organizations
Find out how HR shared services organizations serving smaller customer bases (less than 10K employees) handle: Reporting structures and geographic models, Staffing…
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Learn how leading HR shared services organizations achieve superior performance in terms of cost, efficiency, productivity, and effectiveness. This article summarizes HR…
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Infographics|
The Current State of HR Shared Services
Based on the sixth cycle of APQC and ScottMadden's HR Shared Services Survey, this infographic highlights current HR shared services practices and performance outcomes. Find…
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Articles|
HR Shared Services: Survey Highlights
This article provides information to address these and other needs related to HR shared services. It highlights key practices findings from the sixth cycle of APQC and…
