Home
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles
Advice for Using RPA in HR Shared Services
-
Case Study
Ericsson's HR Automation Journey
-
Collections
HR Shared Services
-
Presentation Slides
How RPA Can Transform and Accelerate Shared Services
-
Webinars & Videos
How RPA Can Transform and Accelerate Shared Services
-
Reports & White Papers
HR Shared Service Organizations: Financial Services Survey Summary Report
-
Reports & White Papers
HR Shared Services Organizations: Consumer Products Industry Survey Summary Report
-
Reports & White Papers
HR Shared Services Organizations: Services Industry Survey Summary Report
-
Reports & White Papers
HR Shared Services Organizations: Utility Industry Survey Summary Report
-
Reports & White Papers
HR Shared Services Organizations: Industrial Products Survey Summary Report
-
Articles
The Future of Rewards at Unilever
-
Webinars & Videos
The Future of Rewards at Unilever
-
Presentation Slides
The Future of Rewards at Unilever
-
Case Study
Competency Management in Shared Services at Ericsson
-
Webinars & Videos
How Ericsson Manages Changing Skill Sets and Competencies in Shared Services
Featured Resources
Staff Selections
-
Infographics
Benefits of O2C End-to-End Process Management
-
Case Study
Elevating the Candidate Experience at Mercy Hospital Systems
-
Case Study
Excellence in Knowledge Management at Capital Group - American Funds Service Group
-
Reports & White Papers
Sourcing and Procurement Blueprint for Success
-
Webinars & Videos
Tools for Re-Engineering Your Processes
