Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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HR Shared Services
When managed well, HR shared services organizations can be an effective way to reduce HR costs, while maintaining or increasing the quality of HR services delivered. This…
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Data and Measures|
HR Shared Services Survey Report: HRSSOs in Existence for Less Than Five Years
Whether you are setting up an HR shared services organization for the first time or looking to optimize an existing HR shared services operation, this report will provide key…
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Collections|
HR Shared Services Practices Reports
Find out how HR shared services organizations handle:Reporting structures and geographic models,Staffing models and services offered, andAutomation and conversational…
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Data and Measures|
HR Shared Services Survey Report: HRSSOs in Existence for More Than Five Years
Whether you are setting up an HR shared services organization for the first time or looking to optimize an existing HR shared services operation, this report will provide key…
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Data and Measures|
HR Shared Services Survey Report: Small Organization by FTEs
Find out how HR shared services organizations serving smaller customer bases (less than 10,000 FTEs) handle:Reporting structures and geographic models,Staffing models and…
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Data and Measures|
HR Shared Services Survey Report: Less Than $5 Billion Revenue
Find out how HR shared services organizations serving smaller customer bases (less than $5 billion revenue) handle:Reporting structures and geographic models,Staffing models…
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Data and Measures|
HR Shared Services Survey Report: $5-20 Billion Revenue
Find out how HR shared services organizations serving medium customer bases ($5-20 billion revenue) handle:Reporting structures and geographic models,Staffing models and…
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Data and Measures|
HR Shared Services Survey Report: More Than $20 Billion Revenue
Find out how HR shared services organizations serving large customer bases (more than $20 billion revenue) handle:Reporting structures and geographic models,Staffing models…
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Data and Measures|
HR Shared Services Survey Report: Medium Organization by FTEs
Find out how HR shared services organizations serving medium customer bases (10,000 - 50,000 FTEs) handle:Reporting structures and geographic models,Staffing models and…
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Reports & White Papers|
HR Shared Services: Survey Report
Whether you are setting up an HR shared services organization for the first time or looking to optimize an existing HR shared services operation, this report will provide key…
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Articles|
HR Shared Services Best Practices
This article presents practices that help HR shared services organizations improve performance in terms of cost savings, efficiency, productivity, and effectiveness. Use this…
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Data and Measures|
HR Shared Services Key Benchmarks: $5 Billion to $20 Billion Revenue
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Data and Measures|
HR Shared Services Key Benchmarks: More Than $20 Billion Revenue
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Infographics|
The Current State of HR Shared Services
Based on the sixth cycle of APQC and ScottMadden's HR Shared Services Survey, this infographic highlights current HR shared services practices and performance outcomes. Find…
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Data and Measures|
HR Shared Services Key Benchmarks: Less Than 10,000 FTEs
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
