
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Human Capital Metrics of the Month
Each month, APQC features a metric (cost, productivity, efficiency, cycle time, or supplemental) from our Open Standards Benchmarking® human capital management research. This…
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From reskilling employees to cultivating new talent pipelines and helping to drive better retention, HR has more opportunities than ever to step into the spotlight as a…
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In this 7-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure the different function areas/process groups…
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Infographics|
Consider These 3 Factors Before Cutting HR Function Costs
This infographic reviews HR costs as a percentage of selling, general, and administrative (SG&A) costs and highlights some factors that are important to consider for the most…
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Understanding HR Function Benchmarks and Metrics
This collection features HR Function data from APQC's Open Standards Benchmarking® survey for Human Capital Management Organization Performance. It includes interactive…
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In this article, APQC reviews HR costs as a percentage of selling, general, and administrative (SG&A) costs and highlights some factors that are important to consider for the…
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2024 Human Capital Management Webinars
APQC hosts human capital management (HCM) webinars to connect with our members. Some webinars feature internal experts discussing APQC's research and findings. For others, we…
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Articles|
What's the "Right" Number of HR Employees?
With labor costs making up a large part of the HR budget, the ability to serve more employees with a smaller HR staff represents significant potential cost savings. For that…
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Data and Measures|
HR Function Key Benchmarks: Cross-Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes. Metrics…
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HR Function Key Benchmarks
Prepared using APQC's Open Standards Benchmarking® portal, these articles highlight important measures and median metric values for HR organization processes. Metrics…
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Data and Measures|
Emerging Technologies for KM: Artificial Intelligence: HR Function KM Reporting Structure
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report examines the Human…
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Webinars & Videos|
Introduction to HR Function Measures
During the first webinar of a 7-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure the HR function,…
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Presentation Slides|
Introduction to HR Function Measures
During the first webinar of a 7-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure the HR function,…
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Articles|
HR Function Efficiency
Efficient HR functions deliver a positive employee experience and contribute to strategic business goals in ways that make the best use of HR staff time and the HR budget…
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Articles|
HR Administration Efficiency
The efficiency with which HR administrative tasks are handled is a key component of overall HR function performance. It plays an integral role in the employee experience,…