Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.Â
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HR Shared Services
When managed well, HR shared services organizations can be an effective way to reduce HR costs, while maintaining or increasing the quality of HR services delivered. This…
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Infographics|
You Might Have Too Many HR Administrative FTEs
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. But headcount reductions can easily…
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Collections|
Human Capital Metrics of the Month
Each month, APQC features a metric (cost, productivity, efficiency, cycle time, or supplemental) from our Open Standards Benchmarking® human capital management research. This…
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Articles|
Optimizing HR Administration Headcount
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. But headcount reductions can easily…
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Data and Measures|
HR Shared Services Survey Report: HRSSOs in Existence for Less Than Five Years
Whether you are setting up an HR shared services organization for the first time or looking to optimize an existing HR shared services operation, this report will provide key…
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Collections|
HR Shared Services Practices Reports
Find out how HR shared services organizations handle:Reporting structures and geographic models,Staffing models and services offered, andAutomation and conversational…
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Data and Measures|
HR Shared Services Survey Report: HRSSOs in Existence for More Than Five Years
Whether you are setting up an HR shared services organization for the first time or looking to optimize an existing HR shared services operation, this report will provide key…
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Data and Measures|
HR Shared Services Survey Report: Small Organization by FTEs
Find out how HR shared services organizations serving smaller customer bases (less than 10,000 FTEs) handle:Reporting structures and geographic models,Staffing models and…
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Data and Measures|
HR Shared Services Survey Report: Less Than $5 Billion Revenue
Find out how HR shared services organizations serving smaller customer bases (less than $5 billion revenue) handle:Reporting structures and geographic models,Staffing models…
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Data and Measures|
HR Shared Services Survey Report: $5-20 Billion Revenue
Find out how HR shared services organizations serving medium customer bases ($5-20 billion revenue) handle:Reporting structures and geographic models,Staffing models and…
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Data and Measures|
HR Shared Services Survey Report: More Than $20 Billion Revenue
Find out how HR shared services organizations serving large customer bases (more than $20 billion revenue) handle:Reporting structures and geographic models,Staffing models…
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Data and Measures|
HR Shared Services Survey Report: Medium Organization by FTEs
Find out how HR shared services organizations serving medium customer bases (10,000 - 50,000 FTEs) handle:Reporting structures and geographic models,Staffing models and…
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Reports & White Papers|
HR Shared Services: Survey Report
Whether you are setting up an HR shared services organization for the first time or looking to optimize an existing HR shared services operation, this report will provide key…
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Data and Measures|
Talent Management Technology Survey Results Snapshot: Distribution/Transportation Industry
This report explores engagement and retention trends and practices among the organizations that completed APQC’s Open Standards Benchmarking® Talent Management Performance…
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Data and Measures|
Talent Management Technology Survey Results Snapshot: Electronics Industry
This report explores engagement and retention trends and practices among the organizations that completed APQC’s Open Standards Benchmarking® Talent Management Performance…
Measure Spotlight Results
(1 - 5 of 49 Results)Number of business entity employees per FTE that performs the process group "develop and manage human resources (HR) planning, policies, and strategies"
Number of FTEs that perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1 billion revenue
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by a shared service center/centralized processing unit
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by a third-party provider
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by business-based HR roles
