Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
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Articles|
Best Practices for Remote Onboarding
Replicating an onboarding program that was designed for a physical workplace and using it in a virtual context is not a recipe for success. This article explains how to…
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Webinars & Videos|
Managing Knowledge Across the Employee Lifecycle
Every employee can benefit from knowledge management, but a new hire will benefit from different KM resources and activities than an expert nearing retirement. In this…
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Presentation Slides|
Managing Knowledge Across the Employee Lifecycle
Every employee can benefit from knowledge management, but a new hire will benefit from different KM resources and activities than an expert nearing retirement. In this…
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Articles|
Formal Job Rotation Programs
Job rotation programs can help organizations accomplish a variety of objectives, including: Increasing career satisfaction, engagement, and retention Boosting…
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Infographics|
Refresh Your Onboarding Concept!
If your onboarding process is feeling a little stagnant, it may be time to refresh your underlying onboarding concept. Evaluate your current process by putting yourself in…
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Infographics|
Make Onboarding Fun Again!
Any organization can easily and inexpensively insert fun activities into the onboarding process, but why bother? Two words: employee engagement. APQC’s HR Director says…
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Articles|
Making Onboarding Fun Again
Whoever thought onboarding was fun? The first day of work is usually fraught with paperwork and discussions around health benefits–cue the collective yawn. APQC shares it's…
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Too many organizations are failing at onboarding with expensive consequences. To get onboarding right, employers need to re-evaluate their processes to integrate best…
