Resource Library

APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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  • Collections

    Making Change Management Mindful

    At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…

  • Tools & Templates

    Lock Exit Interview Guide

    This guide provides example questions for an exit interview. Select the most appropriate questions for your organization based on its employee base and HR goals.

  • Articles

    Lock How to Conduct an Exit Interview

    One important, and often underused, tool for understanding the drivers of employee resignation is the exit interview. In this article, you will learn about the what, why, who…