Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Collections|
Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
-
Podcasts|
Making Change Management Mindful (Part 4) - How to Train and Engage Employees in the Change
This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
-
This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
-
This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
-
Webinars & Videos|
How to Drive Effective Change in Organizations
Change management can be a complex undertaking and is sometimes met with resistance when not implemented effectively.In this podcast recording session, APQC's Madison…
-
This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
-
Collections|
Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
-
In this article, APQC reviews five trends that internal communicators should have on their radar: prioritizing frontline employees, building trust through internal…
-
Tools & Templates|
Exit Interview Guide
This guide provides example questions for an exit interview. Select the most appropriate questions for your organization based on its employee base and HR goals.
-
Collections|
2021 Human Capital Management Webinars
APQC hosts human capital management (HCM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls,…
-
Articles|
Effective Communications in Times of Change
Thoughtful and focused communications can calm and reassure your employees, while reactive communication causes undue stress on everyone, including your clients. Download…
-
Articles|
The New Normal for FinOps Teams
In June of 2020, Rachele Collins, Ph.D. participated in a panel discussion hosted by Procurify titled “The New Normal for Finance and Operations Teams.” Panelists discussed…
-
Webinars & Videos|
Effective Communications in Times of Change—Plan Now or Pay Later!
Thoughtful and focused communications can calm and reassure your employees, while reactive communication causes undue stress on everyone, including your clients. Download…
-
Presentation Slides|
Engaging Employees Through Times of Disruption
In this APQC webinar, guest speaker Lisa Ryan, chief appreciation strategist at Grategy, talks about ways that business leaders and people managers can engage with team…
-
Webinars & Videos|
Engaging Employees Through Times of Disruption
In this APQC webinar, guest speaker Lisa Ryan, chief appreciation strategist at Grategy, talks about ways that business leaders and people managers can engage with team…
