Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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KM Essentials: Change Management
Change management can be described as the ability to proactively manage the “people side” of change and minimize resistance by using standard processes and approaches to help…
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Data and Measures|
Bridging the Gap: Exploring Change Management Practices in KM: KM Maturity Level Comparison
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management remains…
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Bridging the Gap: Exploring Change Management Practices in KM: Role Level Comparison
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management remains…
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Bridging the Gap: Exploring Change Management Practices in KM: Revenue Comparison
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management remains…
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Bridging the Gap: Exploring Change Management Practices in KM: Region Comparison
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management remains…
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Bridging the Gap: Exploring Change Management Practices in KM: Government/Military Industry
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management remains…
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Bridging the Gap: Exploring Change Management Practices in KM: Services/Legal/ Professional Industry
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management remains…
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Data and Measures|
Bridging the Gap: Exploring Change Management Practices in KM: FTE Comparison
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management remains…
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Get on the path to improvement across the human capital management (HCM) life cycle! This infographic takes you through the HCM life cycle as laid out in APQC's Process…
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Data and Measures|
Identifying Gaps in the Employee Experience: Asia/Pacific Region
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
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Data and Measures|
Identifying Gaps in the Employee Experience: Africa & Middle East Region
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
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Data and Measures|
Identifying Gaps in the Employee Experience: United States & Canada Region
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
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Data and Measures|
Identifying Gaps in the Employee Experience: Europe Region
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
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Data and Measures|
Identifying Gaps in the Employee Experience: Central & South America Region
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
Measure Spotlight Results
(1 - 5 of 29 Results)Total cost to perform the process "manage employee performance" per business entity employee
Total cost to perform the process "manage employee performance" per $1,000 revenue
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
Total cost to perform the process "manage employee performance" per business entity FTE
Overhead and other cost to perform the process "manage employee relations" as a percentage of total process cost
