Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
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In this article, APQC reviews five trends that internal communicators should have on their radar: prioritizing frontline employees, building trust through internal…
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A well-designed employee recognition program can help engage and motivate employees to be more productive, buy into the organization mission, and feel acknowledged and…
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The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about productivity. One result…
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In the rush to fill a position left open by a departing employee, don't forget or neglect to conduct an exit interview. Exit interviews can provide your organization with a…
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Employee Engagement
Engaging employees is a high priority for most organizations. Yet, employees today are only moderately engaged. This collection contains resources for benchmarking and…
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Tools & Templates|
Stay Interview Guide
This guide provides example questions for a stay interview. For further guidance on the stay interview process, see How to Conduct a Stay Interview.
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Articles|
How to Conduct a Stay Interview
Stay interviews are growing in popularity, and with good reason. In a competitive talent market, employers must take a proactive approach to retention. From this article,…
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Tools & Templates|
KM Event Types: Pros and Cons
Events are a great way to engage employees in knowledge management (KM). This tool includes pros, cons, requirements, and case examples for various types of KM.
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Infographics|
Plan Your KM Party Like A Pro
Events are a great way to engage employees in knowledge management (KM). This infographic includes pros and cons for KM events identified by APQC.
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Articles|
Understanding KM Events
Events are a great way to engage employees in knowledge management (KM). This article condenses the most important and enduring best practices for KM events identified by…
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Presentation Slides|
Emotional Connection and Influencing Change
Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…
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Presentation Slides|
Make People Productive Without Driving Them Crazy
Organizations want their employees to be more productive—and most employees want that too. But despite everyone’s good intentions, the median knowledge worker spends 25…
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As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
Measure Spotlight Results
(1 - 5 of 29 Results)Total cost to perform the process "manage employee relations" per $1,000 revenue
Total cost to perform the process "manage employee relations" as a percentage of total cost to perform the process group "develop and counsel employees"
Overhead and other cost to perform the process "manage employee relations" as a percentage of total process cost
Personnel cost to perform the process "manage employee relations" per $1,000 revenue
Personnel cost to perform the process "manage employee relations" per business entity employee
