
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Global Trends in Wellness
This article is part of a series exploring organizational wellness initiatives. In this installment, we examine how the wellness movement arose in the United States, explore…
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Workplace wellness programs have traditionally been designed to improve employee health and reduce health care spending. But assessing employee engagement in these programs…
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Employees who chronically fail to show up for work (a condition known as absenteeism), or those who come to work sick, distracted, or disengaged (presenteeism), cost…
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Infographics|
Percentage of the Workforce That Is Exclusively Remote
It is critical that facts—not fears—guide whatever decision your organization ultimately makes around remote work. To that end, this infographic presents cross-industry data…
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It is critical that facts—not fears—guide whatever decision your organization ultimately makes around remote work. To that end, in this article we present cross-industry data…
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Infographics|
What It Takes to Have Balance – Not Burnout
From this infographic, learn three requirements for employees to experience balance and four ways that all employers can support work/life balance. Click here to access the…
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We often think about and discuss “sustainability” in an organization’s operations in terms of environmental impact, but sustainability is also an important idea in human…
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Collections|
HR Customer Satisfaction
This collection features the results of APQC's survey on HR customer satisfaction. From the resources in this collection learn: Which aspects of HR employees are most…
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Data and Measures|
HR Customer Satisfaction Survey Report: Education Industry
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Large Employers
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Generation X (1965-1980)
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Generation Y (1981-1997)
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Software/Technology
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Work from Home
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Do Not Work from Home
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…