Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
Human Capital Management Best Practices
For anyone hoping to drive improvements in the Human Capital Management (HCM), APQC’s Process Classification Framework® (PCF) is an essential tool. The PCF provides a common…
-
Articles|
Global Trends in Wellness
This article is part of a series exploring organizational wellness initiatives. In this installment, we examine how the wellness movement arose in the United States, explore…
-
Articles|
Seven Steps to a Wellness Program That Works
Many organizations offer workplace wellness programs that aim to improve employee health, reduce health care spending, and increase productivity and retention. However, close…
-
Employees who chronically fail to show up for work (a condition known as absenteeism), or those who come to work sick, distracted, or disengaged (presenteeism), cost…
-
Workplace wellness programs have traditionally been designed to improve employee health and reduce health care spending. But assessing employee engagement in these programs…
-
Collections|
Reward and Retain Employees
This collection contains content from APQC's benchmarking and best practices research on rewarding and retaining employees.
-
Infographics|
Percentage of the Workforce That Is Exclusively Remote
It is critical that facts—not fears—guide whatever decision your organization ultimately makes around remote work. To that end, this infographic presents cross-industry data…
-
It is critical that facts—not fears—guide whatever decision your organization ultimately makes around remote work. To that end, in this article we present cross-industry data…
-
Increasingly, employees and job seekers expect employers to offer a range of wellness benefits. But designing an effective wellness program is challenging. This article…
-
Articles|
Do Wellness Programs Work?
In this article, APQC reviews authoritative research and studies of wellness programs to determine whether these programs are worth the investment and to answer questions…
-
Tools & Templates|
Compensation Benchmarking Resource List
This resource list is APQC’s guide to sources of compensation benchmarking data.
-
Tools & Templates|
Employee Benefits Benchmarking Resource List
This resource list is APQC’s guide to sources of employee benefits benchmarking data.
-
Managers play an outsized role in employee wellbeing and the success of employer wellness initiatives. This article presents managers with five ways that they can promote…
-
Drawing insights from wellness and mental health experts, this article presents 10 practices that employees can use to promote physical, mental, and emotional wellness at…
-
Infographics|
What It Takes to Have Balance – Not Burnout
From this infographic, learn three requirements for employees to experience balance and four ways that all employers can support work/life balance. Click here to access the…
Measure Spotlight Results
(1 - 2 of 2 Results)Average agent salary
Personnel cost (for store, inventory transportation, and inventory warehousing retail employees) to net sales revenue ratio
