Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Get on the path to improvement across the human capital management (HCM) life cycle! This infographic takes you through the HCM life cycle as laid out in APQC's Process…
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This collection contains content from APQC's benchmarking and best practices research on rewarding and retaining employees.
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Data and Measures|
Summary of Open Standards Benchmarking Measures: HCM Organization
The APQC Open Standards Benchmarking® measure list concisely displays all of the measures currently available for a specific survey. These measures are organized by research…
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In this article, learn what a job architecture is, why organizations use job architectures, and the benefits that job architectures have for employees. Also included is a…
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Infographics|
Building a Workplace Culture that Values Time Off
This infographic presents cross-industry data on the number of vacation days per year per employee that organizations offer and provides guidance for how you can build a…
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In this article, APQC presents cross-industry data on the number of vacation days per year per employee that organizations offer and provides guidance for how you can build a…
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Articles|
Human Capital Management Best Practices
For anyone hoping to drive improvements in the Human Capital Management (HCM), APQC’s Process Classification Framework® (PCF) is an essential tool. The PCF provides a common…
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Articles|
Global Trends in Wellness
This article is part of a series exploring organizational wellness initiatives. In this installment, we examine how the wellness movement arose in the United States, explore…
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Articles|
Seven Steps to a Wellness Program That Works
Many organizations offer workplace wellness programs that aim to improve employee health, reduce health care spending, and increase productivity and retention. However, close…
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Workplace wellness programs have traditionally been designed to improve employee health and reduce health care spending. But assessing employee engagement in these programs…
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Employees who chronically fail to show up for work (a condition known as absenteeism), or those who come to work sick, distracted, or disengaged (presenteeism), cost…
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Infographics|
Percentage of the Workforce That Is Exclusively Remote
It is critical that facts—not fears—guide whatever decision your organization ultimately makes around remote work. To that end, this infographic presents cross-industry data…
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It is critical that facts—not fears—guide whatever decision your organization ultimately makes around remote work. To that end, in this article we present cross-industry data…
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Increasingly, employees and job seekers expect employers to offer a range of wellness benefits. But designing an effective wellness program is challenging. This article…
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Articles|
Do Wellness Programs Work?
In this article, APQC reviews authoritative research and studies of wellness programs to determine whether these programs are worth the investment and to answer questions…
Measure Spotlight Results
(1 - 2 of 2 Results)Average agent salary
Personnel cost (for store, inventory transportation, and inventory warehousing retail employees) to net sales revenue ratio
