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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Business entity revenue per business entity employee

Business entity revenue per business entity FTE

Total revenue per active customer

Estimate if not using process automation - Business entity revenue per business entity FTE

Typical operating cost forecast accuracy
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