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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Automating Order-to-Cash
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Infographics
Number of FTEs that Perform the Order-to-Cash Process per $1 Billion Revenue
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Articles
Number of FTEs that Perform the Order-to-Cash Process per $1 Billion Revenue
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Measure Spotlights
Number of FTEs that perform the process "manage sales orders" per $1 billion revenue
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Measure Spotlights
Personnel cost to perform the process "manage sales orders" per $1,000 revenue
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Measure Spotlights
Total cost to perform the process "manage sales orders" per process FTE
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Measure Spotlights
Total cost to perform the process "manage sales orders" per $1,000 revenue
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Articles
Order-to-Cash: Blueprint for Success Executive Summary
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Reports & White Papers
Order-to-Cash: Blueprint for Success
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Collections
Transformation in Order-to-Cash
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Measure Spotlights
Number of FTEs that perform the process "invoice customer" per $1 billion revenue
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Measure Spotlights
Number of FTEs that perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1 billion revenue
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Measure Spotlights
Number of FTEs that perform the process "manage and process adjustments/deductions" per $1 billion revenue
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Measure Spotlights
Number of FTEs that perform the process "manage and process collections" per $1 billion revenue
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Measure Spotlights
Number of FTEs that perform the process "process accounts receivable (AR)" per $1 billion revenue
Featured Resources
Staff Selections
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Infographics
Benefits of O2C End-to-End Process Management
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Case Study
Elevating the Candidate Experience at Mercy Hospital Systems
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Case Study
Excellence in Knowledge Management at Capital Group - American Funds Service Group
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Reports & White Papers
Sourcing and Procurement Blueprint for Success
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Webinars & Videos
Tools for Re-Engineering Your Processes
