Home
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Data and Measures
Days sales outstanding
-
Data and Measures
Cycle time in hours from receipt of customer order to completing order preparation
-
Data and Measures
Value of sales order line items not fulfilled due to production capacity or stockouts as a percentage of revenue
-
Data and Measures
Number of FTEs that perform the process "invoice customer" per $1 billion revenue
-
Data and Measures
Number of FTEs that perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1 billion revenue
-
Data and Measures
Number of FTEs that perform the process "manage and process adjustments/deductions" per $1 billion revenue
-
Data and Measures
Number of FTEs that perform the process "manage and process collections" per $1 billion revenue
-
Data and Measures
Number of FTEs that perform the process "process accounts receivable (AR)" per $1 billion revenue
-
Data and Measures
Cycle time in days to generate complete and correct billing data
-
Data and Measures
Percentage of total finance function FTEs allocated to the process "invoice customer"
-
Data and Measures
Percentage of total finance function FTEs allocated to the processes "process accounts receivable (AR)," "manage and process collections," and "manage and process adjustments/deductions"
-
Data and Measures
Percentage of total finance function FTEs allocated to the process "manage and process adjustments/deductions"
-
Data and Measures
Percentage of total finance function FTEs allocated to the process "manage and process collections"
-
Data and Measures
Percentage of total finance function FTEs allocated to the process "process accounts receivable (AR)"
-
Data and Measures
Percentage of total receipts that are processed error free the first time
Featured Resources
Staff Selections
-
Reports & White Papers
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
-
Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
-
Reports & White Papers
Future Skillsets of Procurement Professionals: Survey Report
-
Reports & White Papers
Preparing for the Next Level of Financial Planning and Analysis (White Paper)
-
Reports & White Papers
Engagement & The Employee Experience: Survey Report
-
Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
-
Articles
Drivers of Analytics Program Effectiveness
-
Reports & White Papers
Reinventing Supplier Relationship Management (White Paper)
-
Webinars & Videos
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
-
Articles
Leveraging Emerging Tools and Technologies in Finance: Blockchain
