
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Like other end-to-end processes, order-to-cash (O2C) involves an interconnected set of processes that span functional boundaries. It is important to be able to manage those…
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Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
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Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
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Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
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As organizations increasingly embrace a process-focused operating model, end-to-end global process owners (GPOs) have become a key role in the management and development of…
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In recent years, supply chain organizations have faced a shifting landscape that includes demand uncertainty, increasingly complex data management needs, and evolving…
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Webinars & Videos|
Driving Supply Chain Efficiencies with Digital Order Management Solutions
In this recorded webinar, APQC's Marisa Brown, senior principal lead for supply chain management, and Esker's Grant Smith discuss the biggest supply chain challenges facing…
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Presentation Slides|
Driving Supply Chain Efficiencies with Digital Order Management Solutions
In these presentation slides, APQC's Marisa Brown, senior principal lead for supply chain management, and Esker's Grant Smith discuss the biggest supply chain challenges…
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The 2020 pandemic created massive supply chain disruptions around the world, and the hard truth is that these disruptions remain a fact of life in 2022 and the foreseeable…
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Infographics|
Factors for Improved Master Data Management
With the order-to-cash process spanning multiple functions within an organization, it can be a challenge for businesses to ensure its efficiency and effectiveness. Many…
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With the order-to-cash process spanning multiple functions within an organization, it can be a challenge for businesses to ensure its efficiency and effectiveness. Many…
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Articles|
Embrace Order-to-Cash Automation
The global pandemic has fundamentally changed how organizations manage for success. In addition, there is increasing pressure from customers for greater speed and…
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Articles|
Focus on Order-to-Cash Process Governance
The global pandemic has fundamentally changed how organizations manage for success. In addition, there is increasing pressure from customers for greater speed and…
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Articles|
Standardize the Order-to-Cash Process
The global pandemic has fundamentally changed how organizations manage for success. In addition, there is increasing pressure from customers for greater speed and…
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The global pandemic has fundamentally changed how organizations manage for success. In addition, there is increasing pressure from customers for greater speed and…