Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This collection features Credit and Collections data and practices from APQC's Open Standards Benchmarking® surveys for Accounts Receivable and Customer Credit and Invoicing…
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Collections|
Customer Invoicing and Credit Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this collection highlights financial management customer invoicing and credit…
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Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Cross-Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
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Collections|
Accounts Receivable Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Accounts Receivable Key Benchmarks: Cross-Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Tools & Templates|
Interactive Credit Tune-Up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's credit tune-up diagnostic highlights recent Open Standards…
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Data and Measures|
Accounts Receivable Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Accounts Receivable Key Benchmarks: Distribution/Transportation Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Accounts Receivable Key Benchmarks: Aerospace Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Accounts Receivable Key Benchmarks: Automotive Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Accounts Receivable Key Benchmarks: Consumer Products/Packaged Goods Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Accounts Receivable Key Benchmarks: Telecommunications Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Accounts Receivable Key Benchmarks: Financial Services/Banking Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Accounts Receivable Key Benchmarks: Electronics Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Accounts Receivable Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
Measure Spotlight Results
(1 - 5 of 71 Results)Personnel cost to perform the process "manage and process collections" per $1,000 revenue
Total cost to perform the process "process customer credit" per $1 billion revenue
Total cost to perform the process "process customer credit" per $1,000 revenue
Total cost to perform the process "process customer credit" as a percentage of revenue
Total cost to perform the process "process customer credit" per process FTE
