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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights
Business entity revenue per business entity FTE
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Measure Spotlights
Outsourced cost to perform the process "evaluate and manage financial performance" per $1,000 revenue
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Outsourced cost to perform the process "invoice customer" per $1,000 revenue
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Outsourced cost to perform the process "manage and process collections" per $1,000 revenue
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Outsourced cost to perform the process "manage and process adjustments/deductions" per $1,000 revenue
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Measure Spotlights
Outsourced cost to perform the process "perform planning/budgeting/forecasting" per $1,000 revenue
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Measure Spotlights
Number of receipts processed per FTE that performs the process "process accounts receivable (AR)"
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Measure Spotlights
Outstanding payment days as a proportion of standard payment days
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Outsourced cost to perform the process "process accounts receivable (AR)" per $1,000 revenue
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Outsourced cost to perform the process "process customer credit" per $1,000 revenue
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Outsourced cost to perform the process "perform general accounting" per $1,000 revenue
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Outsourced cost to perform the process "perform financial reporting" per $1,000 revenue
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Outsourced cost to perform the processes "perform cost accounting and control" and "perform cost management" per $1,000 revenue
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Percentage of total receipts that are processed error free the first time
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Percentage of approved capital projects considered within or on budget for spending
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
