
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections|
How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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Articles|
Outsourced Cost of the Finance Function
APQC's Open Standards Benchmarking segments the total cost of the finance function into five categories: systems cost, personnel cost, overhead cost, outsourced cost, and…
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At the close of 2024, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2025…
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Presentation Slides|
What to Expect in Process and Performance Management in 2025
At the close of 2024, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2025…
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In November 2024, Brad DeMent and Trey Robinson from management consulting firm ScottMadden delivered a webinar to discuss the results of their latest finance shared services…
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In November 2024, Brad DeMent and Trey Robinson from management consulting firm ScottMadden delivered a webinar to discuss the results of their latest finance shared services…
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In November 2024, Brad DeMent and Trey Robinson from management consulting firm ScottMadden delivered a webinar to discuss the results of their latest finance shared services…
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Articles|
Evolving Financial Operations: Insights From the 2024 Finance Shared Services Benchmarking Study
In November 2024, Brad DeMent and Trey Robinson from management consulting firm ScottMadden delivered a webinar to discuss the results of their latest finance shared services…
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Collections|
Finance Shared Services Collection: Webinar and Articles
This collection houses the Webinar, presentation slides additional material from APQC and ScottMaddens joint Finance Shared Services Benchmarking Study. The goal of this…
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Tools & Templates|
PCF-Based Risk Assessment Tool
This tool can be used to assess and document the potential risks associated with the organization's processes as discussed in Managing Risk: How to Use the Process…
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Data and Measures|
2025 Process and Performance Management Priorities and Challenges: Manufacturing Sector
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Data and Measures|
2025 Process and Performance Management Priorities and Challenges: Process Management Function
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Data and Measures|
2025 Process and Performance Management Priorities and Challenges: Corporate Strategy Function
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Data and Measures|
2025 Process and Performance Management Priorities and Challenges: Transformation Function
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Data and Measures|
2025 Process and Performance Management Priorities and Challenges: Services Sector
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…