Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Evolution of Benchmarking 2022: Head of Benchmarking Role
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Reports & White Papers|
Benchmarking 2022: Evolution of Strategic Value Survey Report
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Webinars & Videos|
Boundless Benchmarking: Revolutionizing Business Models With Open Standards
Benchmarking continues its reign as one of the most popular and effective management tools used. Even great management tools cannot stand still and must evolve if they are to…
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Presentation Slides|
Boundless Benchmarking: Revolutionizing Business Models With Open Standards
Benchmarking continues its reign as one of the most popular and effective management tools used. Even great management tools cannot stand still and must evolve if they are to…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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Presentation Slides|
Assess, Improve, and Benchmark Using the BEST Method
The BEST tool is a structured approach to gap analysis and improvement for an organization creating a Best Practice or an organization seeking a Best Practice as a benchmark…
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Presentation Slides|
Operational Excellence in an Era of Disruption - Responding to Uncertainty with Agility
Clinical development processes at AstraZeneca govern how they work to bring new medicines to patients as rapidly as possible. After dealing with thousands of long, complex,…
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As an organization grows over years, processes diverge. At APQC's 2022 Process and Knowledge Management Conference, AstraZeneca’s Business Process Manager Christopher Moriak…
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To remain competitive, organizations must continuously benchmark and improve their processes. However, many struggle to get started with, prioritize, and execute process…
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At the close of 2021, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2022…
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Webinars & Videos|
What to Expect in 2022
At the close of 2021, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2022…
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Data and Measures|
2022 Process and Performance Management Priorities and Challenges: Manufacturing Sector
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2022. This report looks at the top…
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Data and Measures|
2022 Process and Performance Management Priorities and Challenges: Government and Military Industry
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2022. This report looks at the top…
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Data and Measures|
2022 Process and Performance Management Priorities and Challenges: Services Sector
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2022. This report looks at the top…
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Data and Measures|
2022 Process and Performance Management Priorities and Challenges: Software and Technology Industry
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2022. This report looks at the top…