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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates
Benchmarking and Improvement Tool Glossary
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Tools & Templates
Brainstorming
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Articles
Process and Performance Challenges and Solutions (Webinar Wrap-Up)
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Presentation Slides
Process and Performance Challenges and Solutions for 2019 (Webinar)
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Presentation Slides
Process and Performance Challenges and Solutions for 2019 (Slides)
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Collections
2019 Process and Performance Management Priorities and Challenges (Collection)
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Reports & White Papers
2019 Process and Performance Management Challenges and Priorities Survey Summary
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 7.2.1
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Collections
End-to-End Process Maps and Measures (Collection)
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Presentation Slides
Process and Performance Management Challenges and Solutions for 2018 (Slides)
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Webinars & Videos
Process and Performance Management Challenges and Solutions for 2018 (Webinar)
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Data and Measures
2018 Process and Performance Management Priorities and Challenges: Services Industries Summary
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Data and Measures
2018 Process and Performance Management Priorities and Challenges: Manufacturing Industries Summary
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Collections
2018 Process and Performance Management Priorities and Challenges (Collection)
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Data and Measures
2018 Process and Performance Management Priorities and Challenges Survey Summary
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
