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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Process Classification Framework
APQC Process Classification Framework (PCF) - Cross Industry PCF - Excel Version 7.0.5 - Mandarin
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 7.0.5 - Francais
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 6.1.0- Francais
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Articles
Achieving Benchmarking Excellence at Boeing
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Presentation Slides
Benchmarking: Two Tales of Success
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Webinars & Videos
Benchmarking: Two Tales of Success
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Articles
Six Steps to Achieve Strategic Goals Through Benchmarking
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Tools & Templates
Now in the Resource Library: Process and Performance Management
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Collections
Process and Performance Management Best Practices Study Overviews
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Articles
Analyzing Processes: How to Use a Process Classification Framework
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Collections
End-to-End Process Maps and Measures
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Tools & Templates
Benchmarking and Improvement Tool Glossary
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Tools & Templates
Brainstorming
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Collections
2019 Process and Performance Management Priorities and Challenges
Featured Resources
Staff Selections
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Articles
The CFO's Role in Leading Strategy in the Post-COVID Era
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Infographics
How Organizational Size Affects Process Program Structures
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Articles
Understanding Management Layers & Spans of Control
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Articles
Encouraging Collaboration in the New Reality
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Articles
What Supply Chain Leaders Need to Know for 2021
