Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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Collections|
2017 Process and Performance Management Webinars
APQC hosts process and performance management webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other…
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Articles|
Benchmarking for Performance Management
In September 2016, APQC conducted its biannual survey of more than 300 respondents across industries, functions, and regions to dig deeper and find out what value is gained…
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Presentation Slides|
2015 September Process and Performance Management Webinar: Next-Level Benchmarking-Applying Process Analytics for Effective Decision Making
How often do we get frustrated with benchmarking projects that result in reams of data and information, with little direct application to decision making? Benchmarking…
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Webinars & Videos|
2015 September Process and Performance Management Webinar: Next-Level Benchmarking-Applying Process Analytics for Effective Decision Making
How often do we get frustrated with benchmarking projects that result in reams of data and information, with little direct application to decision making? Benchmarking…
