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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers
Context for Decision Making: 2016 Value of Benchmarking Report
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Articles
Benchmarking for Mergers and Acquisitions
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Data and Measures
The 2016 Value of Benchmarking: Survey Summary by Revenue Band
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Data and Measures
The 2016 Value of Benchmarking in the Professional Services Industry
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Articles
From the Bench to the Starting Lineup: Benchmarking Tips and Tricks You Need Today (Webinar Wrap-up)
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Presentation Slides
From the Bench to the Starting Lineup: Benchmarking Tips and Tricks You Need Today!
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Webinars & Videos
From the Bench to the Starting Lineup: Benchmarking Tips and Tricks You Need Today!
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Process Classification Framework
12.0 Manage External Relationships Definitions and Key Measures PCF version 7.0.4
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Data and Measures
2016 Value of Benchmarking Survey Summary Report
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
