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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process and Performance Management Best Practices Study Overviews
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Articles
Implementing Lean Six Sigma for Process Improvement at Broward County Public Schools
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Presentation Slides
Lean Approach to Process Improvement
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Tools & Templates
Benchmarking and Improvement Tool Glossary
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Collections
2016 Process and Performance Management Webinars
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Collections
Overviews from APQC's 2015 Process Conference
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Collections
Presentations from APQC's 2015 Process Conference
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
