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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics
2021 Supply Chain Changes and Challenges
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Infographics
2021 Supply Chain Top Focus Areas
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Infographics
Evaluating Supply Chain Performance in the (First) Year of COVID-19
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Reports & White Papers
2021 Supply Chain Challenges and Priorities: Survey Report
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Measure Spotlights
Number of FTEs that perform the process "manage sales orders" per $1 billion revenue
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Measure Spotlights
Percentage of finance function FTEs allocated to the process "manage sales orders"
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Articles
Perfect Order Performance: Achieving the Impossible Dream
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Measure Spotlights
Percentage of customer accounts set up for automatic cash application
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Measure Spotlights
Cross-sell/up-sell close rate
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Articles
A Focus on Perfect Condition Rate Helps Drive Quality
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Measure Spotlights
Inbound contacts for the process "manage sales orders" as a percentage of total inbound contacts
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Measure Spotlights
Total revenue per sales order placed
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Articles
Automating Order-to-Cash
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Collections
Optimizing Order-to-Cash
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Measure Spotlights
Total cost to perform the process "manage sales orders" per process FTE
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
