Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Sales and Marketing Tune-up Diagnostic
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this tune-up diagnostic highlights the most critical key performance indicators in the area of…
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Food and Beverage Manufacturers
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the food…
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Collections|
Sales and Order Management Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Order Management, this collection highlights important sales and order management benchmarks for…
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Data and Measures|
Total Cost to Perform the Process "Manage Sales Orders" per $1,000 Revenue
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Order Management, this article highlights one of the most critical key performance indicators in the area…
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This article looks specifically at the intersection between purpose of the organization’s analytics program and the analysis for select business functions. Each page in the…
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Tools & Templates|
Contact Centers Performance Assessment
APQC's Contact Center research is focused on the main processes across traditional functional boundaries executed by contact centers, including manage sales orders and manage…
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Tools & Templates|
Sales Order Management Rapid Performance Assessment
Complete the Sales and Order Management Rapid Performance Assessment to dig deeper into performance measures associated with perfect order performance, the manage sales…
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Tools & Templates|
Sales and Order Management Performance Assessment
Order management is about keeping track of your orders and making sure the people, process, and partnerships required to complete those tasks are being managed to maximum…
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Tools & Templates|
Sales and Marketing Performance Assessment
Assess the role, maturity, and effectiveness of your corporate sales and marketing function by completing the Sales and Marketing Open Standards Benchmarking Assessment.Sales…
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