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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates
End-to-End Process Maps and Measures: Order-to-Cash
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Measure Spotlights
Number of FTEs that perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1 billion revenue
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Measure Spotlights
Number of FTEs that perform the order to invoice processes per $1 billion revenue
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Measure Spotlights
Number of FTEs that perform the process "process accounts receivable (AR)" per $1 billion revenue
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Measure Spotlights
Number of FTEs that perform the process "manage sales orders" per $1 billion revenue
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Measure Spotlights
Number of FTEs that perform the process "invoice customer" per $1 billion revenue
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Measure Spotlights
Number of receipts processed per FTE that performs the process "process accounts receivable (AR)"
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Measure Spotlights
Percentage of total receipts that are processed error free the first time
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Measure Spotlights
Cycle time in days to generate complete and correct billing data
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Measure Spotlights
Number of FTEs that perform the process group "perform revenue accounting" per $1 billion revenue
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Measure Spotlights
Number of receipts processed per FTE that performs the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions"
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Measure Spotlights
Number of active customers managed per FTE that performs the process "manage and process collections"
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Measure Spotlights
Total uncollectable balances as a percentage of revenue
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Measure Spotlights
Number of FTEs that perform the process "manage and process adjustments/deductions" per $1 billion revenue
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Measure Spotlights
Number of FTEs that perform the process "manage and process collections" per $1 billion revenue
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
