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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
Benchmarking and Improvement Tools
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Articles
Finished-Product First-Pass Quality Yield For Primary Products
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Presentation Slides
Curating a Process Mindset in Tech Finance
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Presentation Slides
Launching the Right Quality Initiatives
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Articles
Building A Quality Management System at InnovaPrep
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Articles
Selling Business Process Innovation at Salesforce
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Webinars & Videos
Curating a Process Mindset in Tech Finance
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Webinars & Videos
Launching the Right Quality Initiatives
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Tools & Templates
Lean Technique: A3 Problem Solving Template
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Data and Measures
Key Benchmarks for Common Quality Measures: Cross-Industry
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Data and Measures
Key Benchmarks for Common Quality Measures: Aerospace Industry
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Data and Measures
Key Benchmarks for Common Quality Measures: Automotive Industry
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Data and Measures
Key Benchmarks for Common Quality Measures: Consumer Products/Packaged Goods Industry
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Data and Measures
Key Benchmarks for Common Quality Measures: Electronics Industry
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Data and Measures
Key Benchmarks for Common Quality Measures: Industrial Products Industry
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
