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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
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Case Study
Creating Clarity through Process Standardization: ProUnitas Case Study
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Tools & Templates
APQC's Seven Tenets of Process Management Interactive Framework
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Case Study
Securing Alignment in Enterprise Resource Planning and IT Transformations: Cargill Case Study
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Tools & Templates
How to Use a Strategic Alignment Matrix
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Tools & Templates
Strategic Alignment Matrix
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Collections
2019 Process and Performance Management Webinars (Collection)
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Case Study
Development of End-to-End Processes at NATO Communication and Information Agency Case Study
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Collections
Overviews from APQC's 2018 Process and Performance Management Conference (Collection)
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Collections
Presentations from APQC's 2018 Process Performance Management Conference (Collection)
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Articles
The Future of Process Management: A Conversation with APQC
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Presentation Slides
Future Proofing Yourself for the Digital Age
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Case Study
Cigna Case Study: Shift Towards Human-Centric Design
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Webinars & Videos
The Discipline of Business Process Management in the Digital Age (Webinar)
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Presentation Slides
The Discipline of Business Process Management in the Digital Age (Slides)
Featured Resources
Staff Selections
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Reports & White Papers
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
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Reports & White Papers
Future Skillsets of Procurement Professionals: Survey Report
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Reports & White Papers
Preparing for the Next Level of Financial Planning and Analysis
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Reports & White Papers
Engagement & The Employee Experience: Survey Report
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Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
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Articles
Drivers of Analytics Program Effectiveness
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Reports & White Papers
Reinventing Supplier Relationship Management (White Paper)
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Webinars & Videos
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
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Articles
Leveraging Emerging Tools and Technologies in Finance: Blockchain
