Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process Classification Framework|
5.0 Deliver Services Definitions and Key Measures PCF version 7.3.1
APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
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Process Classification Framework|
6.0 Manage Customer Service Definitions and Key Measures PCF version 7.3.1
APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
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Process Classification Framework|
4.0 Manage Supply Chain for Physical Products Definitions and Key Measures PCF version 7.3.1
APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
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Process Classification Framework|
11.0 Manage Enterprise Risk, Compliance, Remediation, and Resiliency Definitions and Key Measures PCF version 7.3.1
APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
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Process Classification Framework|
1.0 Develop Vision and Strategy Definitions and Key Measures PCF version 7.3.1
APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
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APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
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Process Classification Framework|
2.0 Develop and Manage Products and Services Definitions and Key Measures PCF version 7.3.1
APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
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Process Classification Framework|
3.0 Market and Sell Products and Services Definitions and Key Measures PCF version 7.3.1
APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
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Process Classification Framework|
7.0 Develop and Manage Human Capital Definitions and Key Measures PCF version 7.3.1
APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
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Process Classification Framework|
8.0 Manage Information Technology (IT) Definitions and Key Measures PCF version 7.3.1
APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
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Articles|
Process Audit Fundamentals
This article outlines the key components of an effective process audit, the most important considerations for each stage of the audit, and gives concrete recommendations for…
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Infographics|
Applying Governance and Roles to End-to-End Processes
As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…
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A recent webinar with APQC's Hubert, Braksiek, and Lundquist presented insights from the 2023 conference and discussed future research topics. The session focused on the…
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Combining KM and process management can optimize work processes, leading to improved quality, consistency, faster problem-solving, and reduced frustration. However, few…
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Collections|
Managing Process Knowledge
Business processes and associated knowledge are essential to an organization's effective operation. Process and KM teams aim to document, standardize, and optimize how work…