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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Adapting the Agile Mindset at Booz Allen Hamilton
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Articles
Implementing Lean Six Sigma for Process Improvement at Broward County Public Schools
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Presentation Slides
Lean Approach to Process Improvement
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Presentation Slides
Being Agile: Adapting Design Processes
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Tools & Templates
Benchmarking and Improvement Tool Glossary
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Articles
Leading Change Management with a Practitioner's Perspective
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Collections
Overviews from APQC's 2018 Process and Performance Management Conference (Collection)
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Collections
Presentations from APQC's 2018 Process Performance Management Conference (Collection)
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Articles
Three Recommendations for Leveraging Lean in Transactional Processes
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Case Study
Implementing Lean Principles at Des Moines Public Schools
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Case Study
Integrating Process Frameworks with Certification Standards at Seagate Technology
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Presentation Slides
Process and Performance Management Challenges and Solutions for 2018 (Slides)
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Webinars & Videos
Process and Performance Management Challenges and Solutions for 2018 (Webinar)
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Data and Measures
2018 Process and Performance Management Priorities and Challenges: Services Industries Summary
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Data and Measures
2018 Process and Performance Management Priorities and Challenges: Manufacturing Industries Summary
Featured Resources
Staff Selections
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Reports & White Papers
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
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Reports & White Papers
Future Skillsets of Procurement Professionals: Survey Report
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Reports & White Papers
Preparing for the Next Level of Financial Planning and Analysis
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Reports & White Papers
Engagement & The Employee Experience: Survey Report
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Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
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Articles
Drivers of Analytics Program Effectiveness
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Reports & White Papers
Reinventing Supplier Relationship Management (White Paper)
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Webinars & Videos
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
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Articles
Leveraging Emerging Tools and Technologies in Finance: Blockchain
