Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Supply Chain Resilience: Cross-Industry Report
In early 2025, APQC conducted research in supply chain resilience to learn from supply chain professionals about the current state of adoption of supply chain resilience…
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Collections|
Business Process Outsourcing: Lessons from Practitioners
As part of its research into best practices into business process outsourcing (BPO) APQC conducted a series of interviews with professionals across several industries with…
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As part of APQC’s research into best practices surrounding business process outsourcing, APQC Principal Research Lead Kelley Pruetz interviewed Daryl Wilkes, the director of…
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As part of APQC's research into best practices in business process outsourcing (BPO), APQC interviewed Michel Newman, the Chief Human Resources and Compliance officer of Geo…
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Webinars & Videos|
How Competing Outsourcers Spur Customer Care Improvements at ASOS- An Interview with Daryl Wilkes
As part of APQC’s research into best practices surrounding business process outsourcing, APQC Principal Research Lead Kelley Pruetz interviewed Daryl Wilkes, the director of…
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In early 2025, APQC interviewed an experienced leader from a mid-sized retailer and manufacturer of tools and industrial equipment about their company’s outsourcing journey…
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Data and Measures|
Finance Shared Services Key Benchmarks: Cross Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these benchmarks highlight key performance indicators (KPI) for various…
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Collections|
Finance Shared Services Key Benchmarks
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these industry benchmarks highlight key performance indicators (KPI) for…
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This collection houses the Webinar, presentation slides additional material from APQC and ScottMaddens joint Finance Shared Services Benchmarking Study. The goal of this…
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Presentation Slides|
KM For a Sustainable Future (Slides)
In this webinar, Lynda Braksiek, Principal Research Lead, Knowledge Management, discusses KM for a sustainable future. Sharing research on sustainability and proven KM…
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Webinars & Videos|
KM For a Sustainable Future (On Demand Recording)
In this 25-minute, on demand webinar, Lynda Braksiek, Principal Research Lead, Knowledge Management, discusses KM for a sustainable future. Sharing research on sustainability…
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Reports & White Papers|
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
Organizations need a process framework for benchmarking, managing processes, and improving performance. Additionally, organizations need ways to align their process…
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Collections|
How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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Collections|
APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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Articles|
Outsourced Cost of the Finance Function
APQC's Open Standards Benchmarking segments the total cost of the finance function into five categories: systems cost, personnel cost, overhead cost, outsourced cost, and…
Measure Spotlight Results
(1 - 5 of 243 Results)Total cost to perform the processes "manage employee development" and "develop and train employees" per $1,000 revenue
Cycle time in days for the formal performance review process from start to finish for middle management/specialists
Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
Cycle time in days for the formal performance review process from start to finish for senior management/executives
Learning budget per business entity employee
