Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
Introduction to Customer Journey Mapping
Leading organizations use customer journey mapping to turn customer data into actionable insights. In this article, you will learn about the key features and benefits of…
-
Articles|
Evaluating Change Management Outcomes: How to Determine the Success of a Change Initiative
As APQC’s 2023 Process and Performance Management Priorities research confirmed, picking the right performance measures is a continual struggle for organizations, and change…
-
Tools & Templates|
Customer Journey Map Template
Leading organizations use customer journey mapping to turn customer data into actionable insights. A customer journey map is a depiction of a customer’s key interactions with…
-
Articles|
Introducing Agile to the Organization
APQC conducted a benchmarking study exploring how selected organizations adopted and support Agile, an iterative, collaborative, customer-centric project management paradigm…
-
APQC conducted a benchmarking study exploring how selected organizations adopted and support Agile—an iterative, collaborative, customer-centric project management paradigm…
-
Articles|
How Organizational Cultures Shape Agile
APQC conducted a benchmarking study exploring how selected organizations adopted and support Agile, an iterative, collaborative, customer-centric project management paradigm…
-
Collections|
Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
-
Tools & Templates|
Change Management Toolkit
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
-
Articles|
Agile 101: Getting Started
The umbrella term "Agile" is a project management paradigm—originally used in the software industry—that stresses iteration, collaboration, self-organization, and customer…
-
Data and Measures|
2023 Managing Process Knowledge: Comparison By Region
For organizations to operate efficiently, they need business processes (which outline who does what and in what order) and associated knowledge (which provides the necessary…
-
Data and Measures|
2023 Managing Process Knowledge: Organization Size by Revenue Comparison
For organizations to operate efficiently, they need business processes (which outline who does what and in what order) and associated knowledge (which provides the necessary…
-
Data and Measures|
2023 Managing Process Knowledge: Comparison By Role Level
For organizations to operate efficiently, they need business processes (which outline who does what and in what order) and associated knowledge (which provides the necessary…
-
Infographics|
Drivers of Effective Change Management: Communications
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
-
Infographics|
Drivers of Effective Change Management: Engagement
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
-
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.