Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Trends in Data and Analytics: Survey Summary Report
In March 2019, APQC conducted a survey on the latest trends in data analytics to learn how enterprises are capturing business value from their analytics investments. This…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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Articles|
Process Management Paradigm Shift
Competencies in Lean, Six Sigma, or business process management are no longer enough for process teams to support their organizations’ needs. Accelerated changes in the…
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Infographics|
Time for a Change? Paradigm Shift in Process Management
There is a growing sentiment that times have changed and that business process management needs to adjust to keep up. There are a myriad number of reasons for this sentiment,…
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In September 2017, APQC interviewed eight organizations on the role of the project management office (PMO) within the energy utility industry. The majority of participating…
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Collections|
Integrating Functions for Operational Excellence
In many organizations employees are driven to meet individual, team, or functional objectives without understanding how this supports organizational objectives and what…
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Presentation Slides|
What's Keeping your Peers Up at Night?: 2017 Process and Performance Management Challenges (Slides)
In December 2016, APQC's process and performance management group conducted an annual survey to understand the common challenges and priorities of practitioners in 2016, and…
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Webinars & Videos|
What's Keeping your Peers Up at Night?: 2017 Process and Performance Management Challenges
In December 2016, APQC's process and performance management group conducted an annual survey to understand the common challenges and priorities of practitioners in 2016, and…
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Data and Measures|
2017 Process and Performance Management Priorities and Challenges in the Professional Services Industry
In December of 2016 APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in the professional…
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Data and Measures|
2017 Process and Performance Management Priorities and Challenges: Manufacturing versus Services Organizations Survey Summary
In December of 2016 APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in 2017. This summary…
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Data and Measures|
2017 Process and Performance Management Priorities and Challenges: Survey Summary
In December of 2016 APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in 2017. This summary…
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Data and Measures|
Organizational Agility and Strategic Planning Survey Summary
In February of 2016, APQC and its research partner, Strategic and Competitive Intelligence Professionals (SCIP), conducted a survey to understand how agile organizations are…
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In the February 2016 Process and Performance Management podcast, APQC research specialist Michael Sims talks with research services process and performance management program…
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In the February 2016 Process and Performance Management podcast, APQC research specialist Michael Sims talks with research services process and performance management program…
Measure Spotlight Results
(1 - 5 of 251 Results)Number of FTEs that perform the process group "develop and counsel employees" per $1 billion revenue
Number of business entity employees per FTE that performs the process group "develop and counsel employees"
End-users of company products and services subject to legal requests per business entity employee
Legal requests processed annually per 1,000 users subject to legal requests
Legal requests processed annually per legal requests team FTE
