Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2024 Operational KPI Priorities & Challenges
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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Tools & Templates|
APQC's Seven Tenets of Process Management Supporting Content and Best Practices
This resource guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's Seven Tenets…
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Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
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Articles|
Tackling the Measure Selection Process
To stay resilient in a fast-changing and highly competitive environment, organizations must have a good handle on their performance data. But many organizations struggle with…
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Preparing to shift toward a data-driven culture—a change that has as much to do with people as it does with data—is, accordingly, largely a people-centric activity. This is…
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Articles|
Rolling out Analytics Capabilities
In previous research on change management, Transformational Change—Making It Last, APQC found that the key components of managing or rolling out any change, especially one…
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There’s an old business adage, “You can’t manage what you don’t measure.” Best-practice organizations keep the emphasis on change objectives through targeted measures of…
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Reports & White Papers|
Change Management Practices for Establishing a Data-driven Culture (Best Practices Report)
Being data driven has become something of a holy grail for modern organizations. There are many pre-requisites to an organization’s becoming data driven, but perhaps none is…
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Based on APQC’s 2019 Trends in Data Analytics survey, this infographic looks at what factors improve the effectiveness of data & analytics programs ability to provide…
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Reports & White Papers|
Trends in Data and Analytics: Survey Summary Report
In March 2019, APQC conducted a survey on the latest trends in data analytics to learn how enterprises are capturing business value from their analytics investments. This…