Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Collections|
How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
-
Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
-
When organizations don’t assess their readiness for change before carrying out projects, it’s easy to overlook risks that can present significant obstacles to success. To…
-
Tools & Templates|
Now in the Resource Library: Process and Performance Management
This report provides an overview of recently released process and performance management content in APQC's Resource Library, as well as upcoming research, recent webinars,…
-
Webinars & Videos|
Assessing Change Readiness: A Risk Mitigation Practice for Project Success
Ever had a change announced only for it to fall flat once getting started? Have you assigned dedicated resources only to discover that they're no longer available when you…
-
Presentation Slides|
Assessing Change Readiness: A Risk Mitigation Practice for Project Success
Ever had a change announced only for it to fall flat once getting started? Have you assigned dedicated resources only to discover that they're no longer available when you…
-
Collections|
2024 Supply Chain Current State Quick Polls
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. For its first quick poll in May 2024, APQC…
-
The pace of change has never been faster in today’s business environment. Organizations must keep up with accelerating technological advancements and myriad disruptions in…
-
Collections|
APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
-
Sunflower Electric Power Corporation is a member-owned and governed electric utility cooperative headquartered in Hays, Kansas. They initially encountered resistance to…
-
Collections|
Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
-
Reports & White Papers|
Data-Driven Culture: How to Nurture, Lead, and Sustain It
To become a data-driven organization, you need a data-driven culture. When your organizational culture prizes evidence-based decisions over hunches and subjective judgements,…
-
Collections|
Trends in Data and Analytics
In March 2019, APQC conducted a survey on the latest trends in data analytics to learn how enterprises are capturing business value from their analytics investments. This…
-
Articles|
Scoping a Benchmarking Study
To unearth best practices, leading organizations have often turned to benchmarking. In order to see a benchmarking project through to its completion, an accurately defined…
-
Infographics|
Change Management: How Process Programs Stack Up
Change management is the act of proactively managing change and minimizing the resistance to organizational change by engaging key stakeholders in the change process. This is…