Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This paper makes the case for open innovation as an approach that can drive significant value for supply chain organizations. In contrast to traditional innovation, which…
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Collections|
2025 KM Program Benchmarks and Metrics
KM programs continue to use APQC’s flagship KM benchmarking survey to level-set and evaluate their KM programs. In 2025, APQC expanded and enhanced this survey in response to…
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Tools & Templates|
Collaboration Approaches for Knowledge Capture
Collaboration is one of the best ways to get critical knowledge out of people's heads so that it can be captured and transferred. Knowledge management (KM) offers a variety…
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Tools & Templates|
Collaboration Approaches for Knowledge Creation and Sharing
Collaboration is key to the creation, sharing, and refinement of new ideas. Knowledge management (KM) offers a variety of approaches for enabling collaboration. This list is…
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Tools & Templates|
KM Event Types: Pros and Cons
There are many kinds of events knowledge management (KM) teams can host to educate employees about KM and involve them in knowledge sharing. This list is designed to help you…
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Articles|
Understanding Knowledge Management Events
Events are a great way to engage employees in knowledge management (KM). This article condenses the most important and enduring best practices for KM events identified by…
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The digital workplace is a virtual work environment that allows employees to work, interact, and collaborate regardless of their physical location through a series of…
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Infographics|
Three Keys to Successful Change Management for AI
Based on APQC's survey on knowledge management priorities and predictions for 2024, organizations are further incorporating artificial intelligence (AI) to elevate enterprise…
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In recent years, Knowledge Management (KM) teams have become valuable strategic partners in organizations. Typical partners for KM teams include IT, HR, learning and…
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Infographics|
2024 Top Technology Trends That Will Influence KM
APQC conducted its annual research survey to understand better the common priorities and challenges for Knowledge Management practitioners in 2024. This infographic…
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Tools & Templates|
Collaboration Approaches for Supply Chain
Many supply chain leaders want to facilitate collaboration, but do not know where to start or how to select the best tool/approach for a given scenario. This guide is…
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APQC research consistently shows that a collaborative organizational culture leads to increased productivity, improved cycle times for business processes, and innovation. The…
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Collections|
Improving Collaboration Across the Supply Chain
The complex nature of supply chain management requires collaboration across locations and functions, as well as with external partners. There is a need to connect people to…
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Social media has become a centerpiece of daily life, and employees increasingly expect to be able to use fast-paced and interactive social tools at work. Many organizations…
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In this article, you will learn about the current state of virtual collaboration, what it means for supply chain management, and five keys to leading more successful and…
