Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Back to School Edition: Building Effective and Long-lasting Communities of Practice (Slides)
Communities of practice are a knowledge management (KM) approach and remain foundational to the success of many KM programs and disciplines. APQC defines communities of…
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Collections|
KM Essentials: Communities of Practice
This “KM Essentials” collection is designed for those new to communities of practice or looking for a refresher on foundational concepts and approaches. The collection…
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Webinars & Videos|
Back to School Edition: Building Effective and Long-lasting Communities of Practice
Communities of practice are a knowledge management (KM) approach and remain foundational to the success of many KM programs and disciplines. APQC defines communities of…
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Tools & Templates|
Communities and Networks FAQ
This guide addresses the most commonly asked questions APQC hears about communities of practice, also known as networks.Related Resources:Knowledge Management FAQKnowledge…
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Tools & Templates|
Knowledge Retention & Transfer FAQ
This guide addresses the most commonly asked questions related to knowledge retention and transfer that APQC receives.Related Resources:Knowledge Management FAQKnowledge…
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Collections|
APQC's Knowledge Management FAQs
This resource contains answer guides to frequently asked questions (FAQ) that APQC often receives about knowledge management (KM). The questions cover key topics within KM,…
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California-based eGain, a company that specializes in AI-based KM tools for customer-facing organizations, was a lead sponsor of APQC’s 2024 conference. After the conference,…
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At APQC's 2024 conference, Evan Siegel from eGain Corporation discussed using Generative AI to enhance content and knowledge-sharing activities. This article provides a…
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With decades of experience in managing knowledge for technology and consulting companies, Stan Garfield has witnessed the importance of cross-functional collaboration and is…
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Knowledge management (KM) ensures that information and knowledge flow to the right people at the right time, enabling them to act more efficiently and effectively to find,…
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Articles|
Understanding Knowledge Management Events
Events are a great way to engage employees in knowledge management (KM). This article condenses the most important and enduring best practices for KM events identified by…
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Articles|
Understanding Communities of Practice
Communities of practice are knowledge management (KM) approach designed to bring people together around a shared discipline or topic of interest. This article condenses the…
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Articles|
Understanding Structured Knowledge Transfer
Structured knowledge transfer is a means of transferring knowledge from those who have it to those who need it. This article condenses the most important and enduring best…
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Articles|
Understanding Lessons Learned
Lessons learned are a way for knowledge management (KM) to help employees reflect on and learn from projects or events. This article condenses the most important and enduring…
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This “KM Essentials” collection explains why organizations should identify strategically important knowledge and outlines techniques for doing so. The collection includes an…
Measure Spotlight Results
(1 - 5 of 55 Results)Number of FTEs that directly support the knowledge management program as a percentage of total business entity FTEs
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Percentage of total funding for KM program, initiative, or service from central/enterprise funding source
Percentage of total funding for KM program, initiative, or service from allocations from business units, functions, or groups leveraging KM services
Percentage of total funding for KM program, initiative, or service from sources other than central/enterprise funding source or allocations from business units, functions, or groups leveraging KM services
