Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections|
2024 Knowledge Management Webinars
APQC takes pride in hosting regular webinars on knowledge management (KM) to provide its valued members with engaging and informative experiences that foster connections and…
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Webinars & Videos|
Engagement Strategies for Excellence in Knowledge Management
This webinar showcases one of the recipients from APQC's Excellence in Knowledge Management: Class of 2024. Lisa Weber and Tiffany Lee from Mercer, a global professional…
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Presentation Slides|
Engagement Strategies for Excellence in Knowledge Management: Presentation Slides
This webinar showcases one of the recipients from APQC's Excellence in Knowledge Management: Class of 2024. Lisa Weber and Tiffany Lee from Mercer, a global professional…
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Tools & Templates|
APQC’s Editable Use Case Scenario Template
Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges, determine how existing tools and approaches can be…
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This “KM Essentials” collection outlines techniques and best practices for KM strategic planning. The collection includes an overview webinar and white paper, an explanation…
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Tools & Templates|
APQC’s Use Case Scenario Template and Examples
Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges; determine how existing tools and approaches can be…
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Articles|
Finding and Interviewing KM Stakeholders
When designing a knowledge management strategy, it’s important to gather feedback from a range of stakeholders, from executives and department heads to a cross-section of end…
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Collections|
APQC's Knowledge Management Program Framework
This collection contains information about APQC's Knowledge Management (KM) Program Framework as well as select articles, tools, and templates associated with completing the…
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Collections|
Knowledge Management Program Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Develop and manage…
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Data and Measures|
Knowledge Management Program Key Benchmarks: Cross Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Develop and manage…
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Collections|
KM Essentials: Introduction to Knowledge Management
This “KM Essentials” collection is designed for those new to knowledge management (KM) or looking for a refresher on foundational KM concepts and approaches. The collection…
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Tools & Templates|
Knowledge Management Strategy and Program Development FAQ
This guide answers the questions APQC hears most related to knowledge management (KM) strategy and program development.Related Resources:Knowledge Management FAQCommunities…
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APQC's Knowledge Management FAQs
This resource contains answer guides to frequently asked questions (FAQ) that APQC often receives about knowledge management (KM). The questions cover key topics within KM,…
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This “KM Essentials” collection offers guidance and templates for developing an implementation roadmap to operationalize your KM strategy (developed through APQC’s KM…
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Knowledge management (KM) ensures that information and knowledge flow to the right people at the right time, enabling them to act more efficiently and effectively to find,…
