Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Chief consultant at Rapid Impact, Suzan Pickels, believes in centering humans in knowledge management. In an interview with Lynda Braksiek (Principal Research Lead, Knowledge…
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Tools & Templates|
APQC's Stakeholder Interview Criteria Worksheet
This worksheet is designed to help organizations identify stakeholders who may provide valuable insights, resources, and knowledge when developing a knowledge management (KM)…
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Collections|
APQC's Knowledge Management Program Framework
This collection contains information about APQC's Knowledge Management (KM) Program Framework as well as select articles, tools, and templates associated with completing the…
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This “KM Essentials” collection outlines techniques and best practices for KM strategic planning. The collection includes an overview webinar and white paper, an explanation…
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Tools & Templates|
How to Use APQC’s Knowledge Management Strategic Planning Template
Strategic planning helps knowledge management teams document strategic plans, tie them to business objectives, and share them with stakeholders. This document offers…
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Tools & Templates|
APQC’s Knowledge Management Strategic Planning Template
Use this template to document your strategic plans for knowledge management, tie them to business objectives, and share them with stakeholders.
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To support the diverse set of high-skill professions within its ranks, Framatome’s knowledge management (KM) team deployed a community program that facilitates connection and…
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Collections|
2024 Knowledge Management Webinars
APQC takes pride in hosting regular webinars on knowledge management (KM) to provide its valued members with engaging and informative experiences that foster connections and…
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After many years as a knowledge management (KM) leader in some of America’s largest law firms, Katie Stone has become not only an expert, but also a champion of change…
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Articles|
Getting Value from Communities of Practice
Communities of practice (CoPs) are designated networks of people who share information and knowledge face-to-face and/or virtually. Each community is held together by a…
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Zach Wahl, a knowledge management (KM) leader, speaker, author, and podcaster, co-founded one of the world’s largest KM consultancies, Enterprise Knowledge (EK), in 2013…
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Strategy has always been key to success in knowledge management (KM). Throughout more than two decades of research on the topic, APQC has consistently found that the…
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Collections|
Excellence in Knowledge Management 2023
In 2023, APQC recognized eight organizations as recipients of its Excellence in Knowledge Management program (EiKM). This recognition was based on evaluating their KM…
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KM adds significant value to organizations when it engages with business partners to help deliver on key priorities. But stakeholder engagement can be challenging for many KM…
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Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
Measure Spotlight Results
(1 - 5 of 8 Results)KM change management experts/specialists as percentage of total KM FTEs
KM training managers/specialists as percentage of total KM FTEs
KM AI specialists as percentage of total KM FTEs
Percentage of funding for KM applications from digital/IT group/function
Percentage of KM program's target audience that currently contributes to enterprise knowledge bases or repositories at least annually
