Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
How Knowledge Management Helped Change NASA’s Culture
An essential component of a knowledge management program is to use lessons learned from the past to prevent future tragedies. While NASA has a long history of technical…
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Webinars & Videos|
How Knowledge Management Helped Change NASA’s Culture
An essential component of a knowledge management program is to use lessons learned from the past to prevent future tragedies. While NASA has a long history of technical…
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Reports & White Papers|
Positioning KM as a Strategic Business Partner
In 2022, APQC surveyed how KM programs interact with internal customer groups, areas where knowledge management has established partnerships with strategic organizational…
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Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
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Data and Measures|
2023 Knowledge Management Priorities Survey Report: Software/Technology Industry
To jump-start 2023, APQC surveyed KM experts and practitioners about their top objectives and upcoming priorities regarding knowledge management. This research is designed as…
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Data and Measures|
2023 Knowledge Management Priorities Survey Report: Government/Military Industry
To jump-start 2023, APQC surveyed KM experts and practitioners about their top objectives and upcoming priorities regarding knowledge management. This research is designed as…
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Data and Measures|
2023 Knowledge Management Priorities Survey Report: Services Industry
To jump-start 2023, APQC surveyed KM experts and practitioners about their top objectives and upcoming priorities regarding knowledge management. This research is designed as…
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Reports & White Papers|
2023 Knowledge Management Priorities and Predictions Survey Report
The role and methods of knowledge management have undergone continuous change over the course of decades. As the business environment, technology, end-user expectations, and…
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Infographics|
Taxonomy Makes Content Management Less Taxing
According to APQC’s analysis, KM programs that use taxonomies are significantly more likely to perform effectively against goals and objectives and deliver measurable value…
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Infographics|
4 Steps to Manage the Content Lifecycle
It’s a lot easier to create content than to manage it over time—to ensure it continually reflects the organization’s latest and greatest knowledge, even years after it was…
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Webinars & Videos|
Content Management: Lessons from the Front
Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
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Presentation Slides|
Content Management: Lessons from the Front
Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
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Infographics|
Don't Let Your Community of Practice Leaders Languish
Communities of practice need engaged leaders to thrive. This infographic highlights how establishing formal KM leaders can drive the success of your KM program.
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Infographics|
Engaged Participants are the Best KM Advocates
Active champions and sponsors are essential in building engagement and participation. This infographic highlights how these KM promoters help ensure presence in KM, knowledge…
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Infographics|
KM Needs Subject Matter Experts
Knowledge managers are great at identifying knowledge needs and designing solutions, but they don’t know everything about the business. That’s where subject matter experts…