Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2025 KM Program Benchmarks and Metrics
KM programs continue to use APQC’s flagship KM benchmarking survey to level-set and evaluate their KM programs. In 2025, APQC expanded and enhanced this survey in response to…
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Tools & Templates|
Knowledge Management Measurement and Reporting Approaches
Measurement helps knowledge management (KM) programs evaluate their efforts, identify needed course corrections and improvements, and communicate KM's value to employees and…
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After many years as a knowledge management (KM) leader in some of America’s largest law firms, Katie Stone has become not only an expert, but also a champion of change…
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Excellence in Knowledge Management 2022
APQC recognized five organizations as recipients of its Excellence in Knowledge Management (KM) recognition in 2022. The recognition is based on analysis from APQC’s KM…
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Over the Years: Excellence in KM
Since 2019, APQC has recognized outstanding KM organizations through the Excellence in Knowledge Management program (EiKM). Organizations are evaluated based on their…
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Excellence in Knowledge Management 2023
In 2023, APQC recognized eight organizations as recipients of its Excellence in Knowledge Management program (EiKM). This recognition was based on evaluating their KM…
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KM adds significant value to organizations when it engages with business partners to help deliver on key priorities. But stakeholder engagement can be challenging for many KM…
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Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
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Webinars & Videos|
Engagement Strategies for Excellence in Knowledge Management
This webinar showcases one of the recipients from APQC's Excellence in Knowledge Management: Class of 2024. Lisa Weber and Tiffany Lee from Mercer, a global professional…
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Presentation Slides|
Engagement Strategies for Excellence in Knowledge Management: Presentation Slides
This webinar showcases one of the recipients from APQC's Excellence in Knowledge Management: Class of 2024. Lisa Weber and Tiffany Lee from Mercer, a global professional…
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Knowledge Management Program Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Develop and manage…
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Data and Measures|
Knowledge Management Program Key Benchmarks: Cross Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Develop and manage…
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Knowledge management (KM) ensures that information and knowledge flow to the right people at the right time, enabling them to act more efficiently and effectively to find,…
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Knowledge management (KM) measurement is the calculation of the relationship between KM adoption/participation and the generation of business value. KM is notoriously…
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The North Atlantic Treaty Organization (NATO) is an international political and military alliance of 32 nations. The NATO Communications and Information Agency (NCI Agency)…
Measure Spotlight Results
(1 - 3 of 3 Results)Number of business entity employees per FTE that directly supports the business entity's knowledge management program
Number of business entity employees that participate in approaches and activities included in KM program, initiative, or service per $1 billion revenue
Percentage of business entity employees that participate in approaches and activities included in KM program, initiative, or service
