Home

Resource Library

APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

Looking for something specific?

Ask us
Reset Filters

Search by keyword in the box below. Use the filter on the left to browse.

1 - 15 of 255 Results

Measure Spotlight Results

(1 - 5 of 64 Results)

Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs

Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenue

Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue

Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue

External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
View all measure spotlight results
Text ad with a blue background and APQC's Knowledge Manager certification logo. The text says Become a certified knowledge maanager. Gain control of your knowledge and treat it like a strategic business asset. Enroll in an upcoming course.