Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2025 KM Program Benchmarks and Metrics
KM programs continue to use APQC’s flagship KM benchmarking survey to level-set and evaluate their KM programs. In 2025, APQC expanded and enhanced this survey in response to…
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Articles|
2025 KM Priorities, Trends, and Challenges
Artificial intelligence (AI) has been the leading headline in recent years across all functions of the enterprise, and knowledge management is no exception. APQC’s 2025 KM…
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Infographics|
2025 Top Technology Trends That Will Influence KM
APQC conducted its annual research survey to understand better the common priorities and challenges for Knowledge Management practitioners in 2025. This infographic…
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APQC conducted its annual research survey in early 2025 to determine Knowledge Management professionals' top objectives and priorities. The survey asked KM respondents to…
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First created in 2020 to reduce duplicative efforts in market research related to drug commercialization, the AI-powered knowledge base at Novartis, known as Sherlock, has…
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Tools & Templates|
Search and Findability Approaches for Knowledge Management
Search and findability focus on making enterprise information and expertise easier to locate and access. Knowledge management (KM) teams often need to combine multiple search…
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Articles|
Getting Value from Communities of Practice
Communities of practice (CoPs) are designated networks of people who share information and knowledge face-to-face and/or virtually. Each community is held together by a…
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Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
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California-based eGain, a company that specializes in AI-based KM tools for customer-facing organizations, was a lead sponsor of APQC’s 2024 conference. After the conference,…
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At APQC's 2024 conference, Evan Siegel from eGain Corporation discussed using Generative AI to enhance content and knowledge-sharing activities. This article provides a…
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The digital workplace is a virtual work environment that allows employees to work, interact, and collaborate regardless of their physical location through a series of…
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Infographics|
Three Keys to Successful Change Management for AI
Based on APQC's survey on knowledge management priorities and predictions for 2024, organizations are further incorporating artificial intelligence (AI) to elevate enterprise…
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As organizations plan for the future, AI is becoming increasingly vital for knowledge management (KM) teams. KM practitioners anticipate that AI will be pivotal in key…
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Enterprise content management systems that provide employees with timely, useful information can enhance productivity, quality, collaboration, and job satisfaction…
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During this session, a research project utilizing artificial intelligence in order to develop advanced knowledge management technologies for the Defense Advanced Research…
Measure Spotlight Results
(1 - 5 of 64 Results)IT analyst/technologist FTEs as a percentage of total KM FTEs
Business liaison/analyst FTEs as a percentage of total KM FTEs
Onshore/co-located personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Offshore/low-cost delivery center personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
KM change management experts/specialists as percentage of total KM FTEs
