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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
Enterprise Content and Collaboration in the Cloud
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Presentation Slides
An Interactive Conversation with 2020 Excellence in KM Recipients
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Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
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Tools & Templates
Search and Findability Approaches for Knowledge Management
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Infographics
Content and Collaboration in Microsoft 365
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Articles
Workplace Innovations: Process in a Pandemic
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Articles
Features of the New Normal: Process in a Pandemic
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Articles
Insights into the Next 90 Days: Process in a Pandemic
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Case Study
Grassroots Digital Transformation at Oxfam International
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Measure Spotlights
Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenue
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Measure Spotlights
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
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Measure Spotlights
Personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
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Measure Spotlights
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
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Measure Spotlights
Systems costs for KM applications, platforms, and related technology per $1,000 revenue
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Measure Spotlights
Costs for KM meetings, events, marketing, and training per $1,000 revenue
Featured Resources
Staff Selections
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Articles
The CFO's Role in Leading Strategy in the Post-COVID Era
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Infographics
How Organizational Size Affects Process Program Structures
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Articles
Understanding Management Layers & Spans of Control
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Articles
Encouraging Collaboration in the New Reality
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Articles
What Supply Chain Leaders Need to Know for 2021
