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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Leading Change Management for a Knowledge Management Program
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Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
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Webinars & Videos
Managing KM Change Amidst Failure and Chaos
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Presentation Slides
Managing KM Change Amidst Failure and Chaos
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Collections
2019 Knowledge Management Webinars
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Webinars & Videos
Analyzing the KM Achievement Gap (Community Call)
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Presentation Slides
Analyzing the KM Achievement Gap
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Presentation Slides
Surviving the Enterprise Social Network Hype Cycle
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Webinars & Videos
Surviving the Enterprise Social Network Hype Cycle (Community Call)
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Presentation Slides
Airbnb on Building Trust & Encouraging Knowledge Sharing
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Webinars & Videos
Airbnb on Building Trust & Encouraging Knowledge Sharing (Community Call)
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Podcasts
Barriers to Knowledge Sharing: Culture
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Podcasts
Barriers to Knowledge Sharing: Culture (Podcast Summary)
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Podcasts
Barriers to Knowledge Sharing: Distance
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Podcasts
Barriers to Knowledge Sharing: Distance (Podcast Summary)
Featured Resources
Staff Selections
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Infographics
Benefits of O2C End-to-End Process Management
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Case Study
Elevating the Candidate Experience at Mercy Hospital Systems
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Case Study
Excellence in Knowledge Management at Capital Group - American Funds Service Group
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Reports & White Papers
Sourcing and Procurement Blueprint for Success
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Webinars & Videos
Tools for Re-Engineering Your Processes
