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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics
Managing Change on the Road to KM Maturity
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Articles
Leading Change Management for a Knowledge Management Program
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Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
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Webinars & Videos
Managing KM Change Amidst Failure and Chaos
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Presentation Slides
Managing KM Change Amidst Failure and Chaos
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Collections
2019 Knowledge Management Webinars
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Webinars & Videos
Analyzing the KM Achievement Gap (Community Call)
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Presentation Slides
Analyzing the KM Achievement Gap
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Presentation Slides
Surviving the Enterprise Social Network Hype Cycle
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Webinars & Videos
Surviving the Enterprise Social Network Hype Cycle (Community Call)
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Webinars & Videos
Airbnb on Building Trust & Encouraging Knowledge Sharing (Community Call)
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Presentation Slides
Airbnb on Building Trust & Encouraging Knowledge Sharing
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Podcasts
Barriers to Knowledge Sharing: Distance
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Podcasts
Barriers to Knowledge Sharing: Distance (Podcast Summary)
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Podcasts
Barriers to Knowledge Sharing: Culture
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
