Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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Leading Change and Preventing Change Fatigue
Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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APQC's Knowledge Management Essentials
APQC's Knowledge Management Essentials series curates introductory content, best practices, and tools and templates for key KM topics. Use these collections to learn about KM…
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Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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KM Essentials: Change Management
Change management can be described as the ability to proactively manage the “people side” of change and minimize resistance by using standard processes and approaches to help…
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Regular meetings and ‘drop-in clinics’ offer a venue for treating employees’ ‘collaboration ailments' at Port Houston, operator of one of the nation’s largest shipping ports…
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KM Essentials: Communities of Practice
This “KM Essentials” collection is designed for those new to communities of practice or looking for a refresher on foundational concepts and approaches. The collection…
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Summaries from APQC’s 2024 Conference
APQC held its annual Process and Knowledge Management Conference in Houston from April 29th to May 2nd, 2024. The conference had a theme of "Connect, Change, Grow," which…
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In this presentation session, Luis R. Solano (Manufacturing Industry Lead, Google) and Aaron Blythe (Customer Engineer, Google Cloud) discussed how they have seen AI…
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Recent advances in AI have enabled increasingly sophisticated methods of KM delivery. For organizations like the United States Armed Forces that have high levels of turnover…
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Artificial Intelligence (AI) for Knowledge Management
The use of artificial intelligence (AI) is becoming more prevalent and accessible than ever before. This is enabling organizations to explore more effective methods of…
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Succeeding in knowledge management (KM) requires carefully balancing human knowledge and needs with the structure and capabilities of information systems, says Senior KM and…
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Emerging Technologies for Knowledge Management
Organizations are harnessing an array of new digital and “smart” technologies to better collect, organize, and distribute enterprise knowledge. This collection contains APQC…
Measure Spotlight Results
(1 - 5 of 64 Results)Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenue
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
