Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections|
Emerging Technologies for Knowledge Management
Organizations are harnessing an array of new digital and “smart” technologies to better collect, organize, and distribute enterprise knowledge. This collection contains APQC…
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Articles|
Design Thinking for Knowledge Management
Design thinking can assist knowledge management professionals in comprehending the requirements of their internal customers (i.e., end-users) and devising innovative…
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Webinars & Videos|
Content Management in the Era of AI Webinar
Good technology platforms, processes, and content management capabilities are critical to implementing and leveraging AI effectively. But for those who want to plug and play,…
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Presentation Slides|
Content Management in the Era of AI Presentation Slides
Good technology platforms, processes, and content management capabilities are critical to implementing and leveraging AI effectively. But for those who want to plug and play,…
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Infographics|
Top Skillsets to Develop for KM in 2024
To kick off 2024, APQC surveyed knowledge management experts and practitioners to determine their highest priorities and top objectives. This infographic highlights the top…
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Webinars & Videos|
Expert Advice in Taking Change Management to the Next Level
In this video from the 2024 APQC Conference, Megan Costello, change management professional, discusses what she views as the most important component of change, what is…
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Knowledge Management (KM) is becoming increasingly evident as more business leaders recognize its connection to overall organizational success. Recent technological…
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Reports & White Papers|
Emerging Technologies for Knowledge Management Survey Report
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report explores Knowledge…
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Webinars & Videos|
APQC's KM Maturity Levels Defined
Assessing your organization's KM capabilities is key to achieving KM maturity and enhancing the business impact and outcomes. APQC’s Knowledge Management Capability…
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Webinars & Videos|
Why Should You Assess Your KM Program
Assessing your organization's KM capabilities is key to achieving KM maturity and enhancing the business impact and outcomes. APQC’s Knowledge Management Capability…
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Collections|
Achieving KM Maturity and Business Impact
APQC interviewed KM leaders at organizations that have participated in its Knowledge Management Capability Assessment Tool in order to learn about their journeys toward KM…
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Tools & Templates|
Idea Management and Innovation Approaches for Supply Chain
Almost every organization recognizes that it needs to transfer and reuse institutional knowledge, but many do not know where to start or how to select the best approach for a…
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Tools & Templates|
Collaboration Approaches for Supply Chain
Many supply chain leaders want to facilitate collaboration, but do not know where to start or how to select the best tool/approach for a given scenario. This guide is…
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APQC research consistently shows that a collaborative organizational culture leads to increased productivity, improved cycle times for business processes, and innovation. The…
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Articles|
Retaining Knowledge in the Supply Chain
With a wave of retirements causing a “silver tsunami” and organizations changing rapidly, supply chain leaders are worried about losing critical knowledge. Critical knowledge…
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