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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Excellence in Knowledge Management 2020
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Articles
Best Practices for Knowledge Management Excellence: 2020 Executive Summary
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Articles
Picking the Right KM Technology
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Articles
How Strong KM Supports Project Management
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Articles
Automation and AI Are Changing the Knowledge Management Game
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Infographics
Improving Content Management on the Road to KM Maturity
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Collections
Building Your Knowledge Management Capabilities
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Infographics
Managing Change on the Road to KM Maturity
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Infographics
Establishing Governance on the Road to KM Maturity
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Articles
Establishing Knowledge Flow Processes
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Articles
Creating Communication Plans for Knowledge Management
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Reports & White Papers
How Mature Is Your KM Program?
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Infographics
What Makes NATO Communications and Information Agency Excellent at KM?
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Infographics
What Makes Deloitte Excellent at KM?
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Infographics
What Makes Capital Group-American Funds Service Group Excellent at KM?
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
