Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Three Steps to Innovation Capability
What makes a leader innovative? How do they enable their organizations to innovate? Microsoft’s Satya Nadella, Panera’s Ron Shaich, and Levi’s Chip Bergh are some of the 50…
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Webinars & Videos|
Three Steps to Innovation Capability
What makes a leader innovative? How do they enable their organizations to innovate? Microsoft’s Satya Nadella, Panera’s Ron Shaich, and Levi’s Chip Bergh are some of the 50…
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Collections|
Innovation: Driving Successful Change
As organizations seek to navigate disruptions, innovation is key to driving successful, long-term change. This APQC collection has on-demand webinars, slides, and articles…
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The road to innovation is paved with failure. Not every idea is going to work, and a large percentage of experiments are bound to fail. The most innovative organizations not…
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Articles|
How to Measure Innovation
How should a company measure innovation? Innovative companies know that innovation has many faces, and that they can’t boil innovativeness down to just a single metric. A…
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Few terms are more popular and confusing than "Sustainability." Everyone is using it, but what does it mean? In this article, APQC provides a holistic definition plus…
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Collections|
Sustainability in Supply Chain
Sustainability is the capacity to endure. APQC's definition for sustainability focuses on these primary components: environmental practices that protect natural…
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Infographics|
Snapshot of Process Automation
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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To objectively assess, manage, and compare product development performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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Collections|
Understanding Product/Service Development Processes
To objectively assess, manage, and compare product/service development performance, organizations need a standard framework for classifying and defining processes. APQC’s…
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Process management activities like documentation, standardization, and digitization all help organizations to optimize their processes and enable continuous improvement. But…
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Articles|
Design Thinking for Knowledge Management
Design thinking can assist knowledge management professionals in comprehending the requirements of their internal customers (i.e., end-users) and devising innovative…
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Collections|
Product and Service Development Practices Reports
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in connected product development and measurement,…
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Data and Measures|
New Product/Service Development Strategy Practices: Regional Comparison
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in new product development strategy. This report…
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Data and Measures|
New Product/Service Development Strategy Practices: Revenue Comparison
As part of ongoing research into product development and innovation, APQC has gathered information on the latest trends in new product development strategy. This report…
Measure Spotlight Results
(1 - 5 of 32 Results)Product development defect rate in parts per million
Number of FTEs (including external) that perform the process group "develop products and services" per $1 billion revenue
Total cost to perform the process group "develop products and services" per $1,000 revenue
Cycle time in days from the start of design and development through completion of test marketing for existing product/service improvement projects
Cycle time in days from the start of design and development through completion of test marketing for new product/service development projects
