Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This case study explores how one organization built a top-down and bottom-up improvement process that uses meta data and integrated systems to automate the submission and…
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Data and Measures|
2020 Process & Performance Management Priorities & Challenges: Comparison by Role
In December of 2019, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2020. This…
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Data and Measures|
2020 PPM Priorities & Challenges: Manufacturing vs. Services Sector
In December of 2019, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2020. This…
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Presentation Slides|
What's Ahead for Process and Performance Management in 2020
At the close of 2019, APQC's process and performance management (PPM) group conducted its annual survey to understand the common challenges and priorities of practitioners in…
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Webinars & Videos|
What's Ahead for Process and Performance Management in 2020
At the close of 2019, APQC's process and performance management (PPM) group conducted its annual survey to understand the common challenges and priorities of practitioners in…
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Reports & White Papers|
2020 Process & Performance Management Priorities & Challenges Survey Report
In December of 2019, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2020. This…
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In 2011, Philips embarked upon its multi-year Accelerate! journey of change and performance improvement. This program is made up of five streams intended to: make…
Measure Spotlight Results
(1 - 5 of 65 Results)Length in years of information architecture planning horizon
Enterprise information management cost as a percentage of total IT cost
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage enterprise information"
Total cost to perform the process group "manage enterprise information", excluding depreciation/amortization, per $1,000 revenue
Percentage of business entity IT FTEs who perform the process group "manage enterprise information"
